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  • Front. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink.
  • Angle. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink.
  • SONY RANOS
  • Alt View 11. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink.
  • Alt View 12. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink.
  • Alt View 13. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink.
  • Introducing our newest shade, the 1000XM5 series, now available in Smoky Pink.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. "As of April 20, 2023, according to research by Sopy Corporation, measured using JEITA-compliant guidelines for the top 10 brands by market share of truly wireless style of noise-canceling headphones market."
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink.
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds
  • Sony WH1000XM5 Overview video 0 minutes 30 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink

Model:
WF1000XM5/P
SKU:
6594434
Your price for this item is $328.00
Page Showing 21-40 of 76 questions
Ask a Question

  • QuestionIf I lose one am I allowed to buy a replacement instead of buying the full set?

    Asked by Kell.

    • Answer Thank you for contacting Sony, Kell. Currently, individual replacement earbuds for the WF-1000XM5 are not available for separate purchase, and a full set would be required. However, we are working to make replacement earbuds available soon. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?category=headphones Best regards, Gus, Sony North America Customer Support

      Answered by SonyListens

  • QuestionDoes this case have wireless charging or do I have to just a cord to charge it only ?

    Asked by Jolly.

    This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    • Answer Hi Jolly, Thank you for your interest in Sony products! We appreciate your inquiry and are happy to assist. The charging case for the WF-1000XM5 supports wireless charging. Simply place the closed case on a Qi-compatible wireless charging pad with the Sony logo facing upward to charge it cable-free. Alternatively, you can use the supplied USB Type-C cable to charge the case by connecting it to a USB AC adapter or a computer. A fully depleted case typically takes about two hours to charge. For more detailed information, please visit the official Sony support page: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781964.html Best regards, -Fred

      Answered by SonyListens

  • QuestionIs this compatible with any Smartphone like Xiaomi, OPPO or any smartphone?

    Asked by Joel.

    • Answer Yes

      Answered by Angus

  • QuestionWill these ear buds work with my Sony XR 85x90K television, and Appl 16 phone.

    Asked by Snakehandler.

    • Answer Yes

      Answered by NicholeW

  • QuestionAre these earphones are able to translate different foreign languages?

    Asked by Tony.

    This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    • Answer No

      Answered by ChrisB

  • Questionwill these earbuds connect to echo

    Asked by seeker.

    • Answer Hi seeker, Thanks for reaching out! We can certainly assist you with that. To answer your question, yes, the WF-1000XM5 earbuds can connect to an Echo device via Bluetooth, and the WF-1000XM5s are also compatible with Amazon Alexa. To connect to the Echo, you must first put the earbuds in pairing mode and then pair them with your Echo device through the Amazon Alexa app's Bluetooth settings. For more details, please see this link. We've included extra information there that you might find useful. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781972.html?search=alexa We really appreciate you thinking of Sony for your purchase! Best regards, Estefany

      Answered by SonyListens

  • QuestionI charge my earphones and don’t charge properly I got this 3 years ago and I only use 5 times

    Asked by Gio.

    This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    • Answer Hi Gio, we're really sorry to hear that your WF-1000XM5 earbuds aren't charging properly. It sounds frustrating, especially since you haven't used them very much since getting them. We're here to help and would be happy to provide some troubleshooting steps to get this resolved. 1) Sometimes dirt or dust can build up on the charging contacts of both the earbuds and inside the case. Gently wipe the metal charging points on the earbuds and the pins inside the case with a clean, dry cotton swab or a soft, dry cloth. 2) Ensure you are using the original USB Type-C cable that came with the earbuds and if you are using an adapter, try a different one to rule out any issues with the power source. 3) Try a reset and factory reset. Find detailed instructions for each procedure on the following links. https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html After trying these steps, see if they start charging normally. If none of those fix the issue, it may need a professional look. Since your earbuds are outside of the original warranty period, the best next step would be to contact our service partner, Encompass, for repair service options. You can find all their contact and service information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services Alternatively, you could also check your local Yellow Pages business directory for any other qualified local electronics servicers near you who might be able to help. Thanks for considering Sony and for letting us know about this issue. Sincerely, Estefany

      Answered by SonyListens

  • QuestionLondon’s Padilliwacker Emporium had an older version of Skippy-Skadaddle chartreuse Piccadilly ear straps (wired with back-snap terradiddle buttons) for half the Sony price. Do these humbuggery XM5s have backup wires or any other similar collywobbles?

    Asked by RoyFromLasAnges.

    • Answer Only charging cable and replacement earbuds

      Answered by Cleanandclear

  • QuestionIf a phone call comes in, and I pull the earbud out from the case and put it in my ear, does it automatically answer the phone call?can I make it automatically answer the phone call?

    Asked by Thomas.

    • Answer It does not automatically answer the phone call, but it will connect the ringtone to the earbud

      Answered by notatechbrojusthasSPD

  • QuestionI have the Sony C700N earbuds, and an issue I encountered was that the left earbud doesn't charge anymore. Frequently, the case cannot pair with my devices after charging. Is this an issue with these earbuds as well? It is very annoying to deal with.

    Asked by Alex.

    • Answer Hi Alex, We're very sorry to hear about the issues you've been experiencing with your WF-C700N earbuds. This is certainly not the quality we aim to provide. For the charging and pairing issues you mentioned, we recommend trying a few troubleshooting steps first. These can often resolve common issues: Clean the charging contacts: Over time, debris or dirt can accumulate on the charging contacts of both the earbuds and the case, which can prevent them from charging properly. Please refer to this guide on how to clean them: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000784826.html Reset the earbuds: A reset can often fix minor software glitches. You can find instructions for resetting your WF-C700N earbuds here: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html Initialize the Earbuds: If a reset doesn't work, initializing them will restore the factory settings and delete all pairing information, which can resolve more persistent issues. You can find the steps here: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html We hope the information helps! Thanks for choosing Sony. Best regards, Eliab

      Answered by SonyListens

  • QuestionCan the Google assistant be activated handsfree by saying "hey google"?

    Asked by Anonymous.

    • Answer Hello there, Thank you for choosing Sony! Regarding your question, the WF-1000XM5 earbuds do not support the "Hey Google" voice command for hands-free activation. Instead, you can activate Google Assistant by pressing and holding the touch sensor on the right earbud for about two seconds. After you hear the chime, you can speak your command. For more details on the voice assist function, you can find our full help guide here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781981.html?utm_source=glean If you have any other questions, just let us know! Best regards, -Fred

      Answered by SonyListens

  • QuestionAre there extra large ear tips for the WF1000XM5 Sony Earbuds?

    Asked by Hand.

    • Answer No there’s is not. Out of the box you have small small, small, medium, and large. But from my experience, typically you’ll go down a size when using these as they are typically a bit larger.

      Answered by Logan

  • QuestionThe BEST!! earbuds UNTIL, for no apparent reason, the Right Bud loses a full charge after 20 min or so! This is the 2nd pair that's done this: lifespan=year + 3 mos. Handled carefully, kept clean & dry. Basic use. Noise canceling only. Any fix/update?

    Asked by steampunk.

    • Answer Hello steampunk, Thank you for reaching out to Sony. We sincerely apologize for any inconvenience you may be experiencing with your WF-1000XM5 earbuds, specifically regarding the short battery life in the right earbud. We suggest following the steps outlined below to help address the battery issues with your earbuds: Firmware Update: Make sure your earbuds are running the latest firmware, version 4.0.2. For more details, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 Reset Your Headset: To reset your headset, refer to this guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html Initialize to Factory Settings: To initialize your headset, kindly follow the instructions provided here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html Battery Life Tips: We recommend following the article linked below for further assistance with battery life: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html If you continue to experience battery issues after following the provided steps, please reach out to us at [email protected]. We kindly ask that you include the following information in your message: Name: BestBuy Username: Model Number: Description of the Issue: Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred

      Answered by SonyListens

  • QuestionHow well do these work cancelling the noise from a lawn mower?

    Asked by BobC.

    • Answer I ride a tractor lawnmower, which is loud, and I don’t hear nothing but the music from the earbuds, amazingly quiet!!!

      Answered by klmx

  • QuestionWhat is the distance between the phone and the ear buds.

    Asked by Seandu.

    • Answer Hi Seandu, The Sony WF-1000XM5 earbuds typically have a Bluetooth range of about 10 meters (32.8 feet) in a line of sight. Thanks for choosing Sony. -Eliab

      Answered by SonyListens

  • QuestionWhat are its specifications, especially the frequency ranges

    Asked by TurtlePark.

    • Answer Hi TurtlePark, Thank you for your inquiry! The WF1000XM5s have an 8.4mm driver and frequency response of 20-20,000Hz. Hope this helps! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Regards, Sam

      Answered by SonyListens

  • QuestionCan you buy just the box to charge the head phones i lost my box in a load of concrete still have the headphones no charger now

    Asked by Jdstreetslinger.

    • Answer I would think there would be repair and maintenance parts Sonu could send you just as long as it was under warrantee.

      Answered by user371927

  • QuestionIs the battery better than mx4? The mx4 battery is absolutely terrible.

    Asked by RazvanP.

    • Answer Yes battery life is better than the 4s

      Answered by EloyD

  • QuestionHow well would ANC handle a shooting park or other high DB locations, would I be able to hear people talking round me while ANC is active at a venue like this?

    Asked by Timmy.

    • Answer Hi Timmy, Thank you for your question. The Noise Canceling function of our WF-1000XM5 is most effective for low frequency (bass) noise, such as noise made by vehicles or air conditioning, but not all sounds can be completely canceled. It is not as effective for higher frequencies, such as human voices. Although I believe these headphones would be very helpful in blocking the noise in shooting parks. If you're concerned about hearing protection in a shooting park, it's recommended to also use traditional hearing protection, such as earmuffs or earplugs. These can provide additional protection against loud noises, especially in environments with sudden, intense sounds. I hope this helps! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you're in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Best regards, Romeo

      Answered by SonyListens

  • QuestionWhat is the maximum wireless range?

    Asked by Anonymous.

    • Answer Not too far - if you leave the room or go behind walls far away it tends to lose audio quality - max I'd say is about 20-30 feet, less if there are obstructions.

      Answered by ArnavK

Page 2, Showing 21-40 of 76 questions

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