“If I by any chance happen to lose the case, is it possible to get a new one for the earbuds, or would a new set need to be purchased for optimal use? If anything, could the case be tracked?”
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Hi Jet, thank you for question. The charging case cannot be tracked in case they went missing or lost. In addition, the earbuds and charging case are not available individually. The two sides of the headphones and the charging case are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at an Authorized Service Center with all three components present. For this reason, you can't simply replace one missing part. Should you need further assistance, we recommend contacting us at [email protected] to further assist you. Hope this helps. Erin
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