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Questions & Answers

Page Showing 1-20 of 42 questions
  • QuestionCan these headphones be used while exercising?

    • Answer Yes, these headphones are suitable for workouts because they have an IPX4 rating.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the charging case come with the headphones?

    • Answer Yes, a cylindrical charging case is included for storing and carrying the headphones.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does it take to fully charge the battery?

    • Answer It takes approximately 1.5 hours to fully charge the battery of these headphones.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDo these headphones have a built-in microphone?

    • Answer Yes, these headphones have a high-quality built-in microphone for clear hands-free calling.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum wireless range for these headphones?

    • Answer The maximum wireless range for these headphones is 32.8 feet.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre these headphones able to block out surrounding noise?

    • Answer Yes, these headphones are engineered to block out the world around you.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs it possible to use only one earbud at a time?

    • Answer Yes, you can listen to your favorite tunes and make phone calls with just one earbud.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWould I need to download an app for these to function? Even my lightbulbs need an app and I will not buy another product that needs one to work.

    Asked by Jdog.

    • Answer Hi Jdog, Great question! You can enjoy your music with these headphones, even if you don't have the app. But here are some of the things that you can do with the “Sony | Headphones Connect” app: Update the headset software Change the function of the buttons Set the Bluetooth connection mode (sound quality mode) Customize the Equalizer setting For more details on the “Sony | Headphones Connect” app, please refer to the help guide. he WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Regards, Sam

      Answered by SonyListens

  • QuestionCan I track them if I lose them?

    Asked by Lik.

    • Answer No

      Answered by user582521

  • QuestionWhat is the material that goes inside the ear? Is the app you download only for cell phones or can I do it on a laptop? No cell service here = no cell phone so it would be great if I could download the app and use it on my laptop. .

    Asked by Aria.

    • Answer Hi Aria, Thank you for your interest in the WF-C700N. The supplied earbud tips (SS/M/LL 2 each) are made of hybrid silicone rubber. Unfortunately, it is not available to download for Windows OS laptop. You can download the Sony Headphones Connect App on your Android and iOS devices. The good news is that the equalizer settings are stored within the app and device where it is installed. It will remember the equalizer settings from the app if you use it on different Bluetooth devices. The Headphones Connect app is a utility app that helps you to quickly connect compatible Bluetooth headphones to your smartphone. After connection, the app allows you to customize audio settings with your headphones. The WF-C700N also features Swift pair. Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. Pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices when pairing mode is selected. Hope this helps! Regards, Jess

      Answered by SonyListens

  • QuestionWhy does best buy sell the sage green version of these earbuds but the Sony official website doesn't? Are these earbuds fake?

    Asked by issa.

    • Answer Hi issa, Thank you for your question. This is a Best Buy exclusive color option. The WF-C700N headphones with Noise Canceling, all-day comfort, and immersive sound quality allow you to enjoy music anywhere. -Ralph

      Answered by SonyListens

  • QuestionHiw do I answer incoming calls and how do I hang up a call

    Asked by Anonymous.

    • Answer Hi there, Thank you so much for your inquiry! You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. When you hear a ring tone, press the button twice quickly on the left or right headset unit to receive the call. When you have finished your call, press the button twice quickly on the left or right headset unit to end the call. For more information on this, please check out our help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781976.html? Should you need further assistance with your Sony product, please contact us for help. Send us an email at [email protected] using the format below. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

      Answered by SonyListens

  • QuestionAre the ear buds small enough to fit flat in your ear so you can sleep on your side?

    Asked by Anonymous.

    • Answer Hi there, Thank you so much for the question. The WFC700N has a protruding design that may get in the way of sleeping with the earbuds on. However, there are no restrictions saying you can't use the headphones while sleeping, especially when you lie down on your head side. Please note that prolonged use of snug-fitting earbuds may strain your ears and laying down in bed while wearing them is not recommended. I hope this helps! Regards, Carl

      Answered by SonyListens

  • QuestionAre the buttons activated by touch or do they actually get pressed and have a click? I find the touch buttons frustrating because when you have a hat or hood over them they get activated.

    Asked by Foz.

    • Answer Hi Foz, Thank you for your inquiry! The WFC700N is activated by touch. You can see the functions of the WFC700N's touch control on our help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000941040.html Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. I hope this helps! Regards, Carl

      Answered by SonyListens

  • QuestionCan I sleep with them using noise cancellation feature?

    Asked by momgriff35.

    • Answer Hi momgriff35, Thank you for your inquiry! These headphones are designed to be comfortable but sleeping in them is not recommended or may not be comfortable especially if you are a side sleeper. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Hope this helps and thank you for considering Sony. Regards, Marco

      Answered by SonyListens

  • Questioncan i pair them with tv

    Asked by connie.

  • QuestionCan these be used for watching TV ?

    Asked by Maggie.

    • Answer Yes as long as your TV has bluetooth

      Answered by user332726

  • QuestionCompatible to iphone

    Asked by Anonymous.

    • Answer Yes.

      Answered by WesleyH

  • QuestionAre these earbuds interchangeable? Can I use just the left one, or the right one?

    Asked by Tracey.

    • Answer They are specific to left and or right. You can use just one and leave the other in the case.

      Answered by Anonymous

  • QuestionAre these compatible with Android?

    Asked by Shonda.

    • Answer Hi Shonda, Thank you for your question. Great news! These headphones support Android OS. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. -Ralph

      Answered by SonyListens