Questions & Answers

Q: QuestionIs the charging case included with these headphones?

• A:Answer Yes, a cylindrical charging case is included for storing the headphones.

Q: QuestionDoes this headphone have a built in microphone?

• A:Answer Yes, this headphone has a high-quality built-in microphone.

Q: QuestionHow long can these headphones play music after a quick charge?

• A:Answer A 10 minute quick charging gives you up to an hour of extra play time.

Q: QuestionHow long does it take to fully charge the headphone battery?

• A:Answer The battery charge time for these headphones is 1.5 hours.

Q: QuestionCan these headphones be paired with multiple devices?

• A:Answer Yes, these Bluetooth headphones can be paired with two Bluetooth devices at the same time.

Q: QuestionDoes this headphone have noise cancelling?

• A:Answer Yes, this headphone has noise cancelling feature.

Q: QuestionWould I need to download an app for these to function? Even my lightbulbs need an app and I will not buy another product that needs one to work.

Asked 2 years ago by Jdog.

This question was asked about the related product: Sony - WF-C700N Truly Wireless Noise Canceling In-Ear Headphones - Sage

• A:Answer Hi Jdog, Great question! You can enjoy your music with these headphones, even if you don't have the app. But here are some of the things that you can do with the “Sony | Headphones Connect” app: Update the headset software Change the function of the buttons Set the Bluetooth connection mode (sound quality mode) Customize the Equalizer setting For more details on the “Sony | Headphones Connect” app, please refer to the help guide. he WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Regards, Sam

  Answered 2 years ago by SonyListens

  
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Q: QuestionAre the buttons activated by touch or do they actually get pressed and have a click? I find the touch buttons frustrating because when you have a hat or hood over them they get activated.

Asked 2 years ago by Foz.

• A:Answer Hi Foz, Thank you for your inquiry! The WFC700N is activated by touch. You can see the functions of the WFC700N's touch control on our help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000941040.html Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. I hope this helps! Regards, Carl

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan I track them if I lose them?

Asked 2 years ago by Lik.

• A:Answer No

  Answered 1 year ago by user582521

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Q: QuestionWhat is the material that goes inside the ear? Is the app you download only for cell phones or can I do it on a laptop? No cell service here = no cell phone so it would be great if I could download the app and use it on my laptop. .

Asked 2 years ago by Aria.

• A:Answer Hi Aria, Thank you for your interest in the WF-C700N. The supplied earbud tips (SS/M/LL 2 each) are made of hybrid silicone rubber. Unfortunately, it is not available to download for Windows OS laptop. You can download the Sony Headphones Connect App on your Android and iOS devices. The good news is that the equalizer settings are stored within the app and device where it is installed. It will remember the equalizer settings from the app if you use it on different Bluetooth devices. The Headphones Connect app is a utility app that helps you to quickly connect compatible Bluetooth headphones to your smartphone. After connection, the app allows you to customize audio settings with your headphones. The WF-C700N also features Swift pair. Swift Pair makes it quick and easy to pair your headphones with your Windows 11 or Windows 10 laptop, desktop PC or tablet. Pop-up pairing guidance appears on nearby Windows 11 or Windows 10 devices when pairing mode is selected. Hope this helps! Regards, Jess

  Answered 2 years ago by SonyListens

  
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Q: QuestionWhy does best buy sell the sage green version of these earbuds but the Sony official website doesn't? Are these earbuds fake?

Asked 1 year ago by issa.

This question was asked about the related product: Sony - WF-C700N Truly Wireless Noise Canceling In-Ear Headphones - Sage

• A:Answer Hi issa, Thank you for your question. This is a Best Buy exclusive color option. The WF-C700N headphones with Noise Canceling, all-day comfort, and immersive sound quality allow you to enjoy music anywhere. -Ralph

  Answered 1 year ago by SonyListens

  
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Q: QuestionHiw do I answer incoming calls and how do I hang up a call

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Thank you so much for your inquiry! You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. When you hear a ring tone, press the button twice quickly on the left or right headset unit to receive the call. When you have finished your call, press the button twice quickly on the left or right headset unit to end the call. For more information on this, please check out our help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781976.html? Should you need further assistance with your Sony product, please contact us for help. Send us an email at [email protected] using the format below. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

  Answered 1 year ago by SonyListens

  
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Q: QuestionAre the ear buds small enough to fit flat in your ear so you can sleep on your side?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Thank you so much for the question. The WFC700N has a protruding design that may get in the way of sleeping with the earbuds on. However, there are no restrictions saying you can't use the headphones while sleeping, especially when you lie down on your head side. Please note that prolonged use of snug-fitting earbuds may strain your ears and laying down in bed while wearing them is not recommended. I hope this helps! Regards, Carl

  Answered 1 year ago by SonyListens

  
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Q: QuestionCan I sleep with them using noise cancellation feature?

Asked 2 years ago by momgriff35.

This question was asked about the related product: Sony - WF-C700N Truly Wireless Noise Canceling In-Ear Headphones - Sage

• A:Answer Hi momgriff35, Thank you for your inquiry! These headphones are designed to be comfortable but sleeping in them is not recommended or may not be comfortable especially if you are a side sleeper. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Hope this helps and thank you for considering Sony. Regards, Marco

  Answered 2 years ago by SonyListens

  
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Q: Questioncan i pair them with tv

Asked 1 month ago by connie.

This question was asked about the related product: Sony - WF-C700N Truly Wireless Noise Cancelling In-Ear Headphones - Black

Q: QuestionCan these be used for watching TV ?

Asked 1 year ago by Maggie.

This question was asked about the related product: Sony - WF-C700N Truly Wireless Noise Canceling In-Ear Headphones - Sage

• A:Answer Yes as long as your TV has bluetooth

  Answered 10 months ago by user332726

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Q: QuestionCompatible to iphone

Asked 1 year ago by Anonymous.

• A:Answer Yes.

  Answered 1 year ago by WesleyH

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Q: QuestionAre these earbuds interchangeable? Can I use just the left one, or the right one?

Asked 1 year ago by Tracey.

• A:Answer They are specific to left and or right. You can use just one and leave the other in the case.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionAre these compatible with Android?

Asked 1 year ago by Shonda.

This question was asked about the related product: Sony - WF-C700N Truly Wireless Noise Canceling In-Ear Headphones - Sage

• A:Answer Hi Shonda, Thank you for your question. Great news! These headphones support Android OS. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. -Ralph

  Answered 1 year ago by SonyListens

  
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