Questions & Answers

Q: QuestionDo different size ear buds and arc supporters come with the product in the packaging or do you purchase by size?

Asked 7 years ago by Nrg53.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

• A:Answer Hi Nrg53, They come with different sizes of earbuds and arc supporters. Here are the package contents for more details: http://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613502.html Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: QuestionHow do they stay in the ear?

Asked 7 years ago by Nrg53.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

• A:Answer Hi Nrg53, To makes sure they will stay in your ears perfectly, we recommend using the right size of earbuds and arc supporters: http://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613457.html http://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613509.html Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: QuestionAny chance these are waterproof for swimming?

Asked 7 years ago by Nocrn.

• A:Answer No, these are not, but there are Bose ones that are waterproof.

  Answered 7 years ago by Dhanan70Verified Purchase

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Q: Questioncan you adjust the volume for left and right separately?

Asked 7 years ago by twolfs2.

• A:Answer No, the volume cannot be adjusted for the ear buds.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan I listen to ether the left or the right ear bud individually while the other is charging ?

Asked 7 years ago by Taz.

• A:Answer Yes you can. Simply place one of the ear pieces in the charging case.

  Answered 7 years ago by GoLakersVerified Purchase

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Q: QuestionI have misplaced one of the earbuds. How can I buy just the right earbud to replace it

Asked 7 years ago by Cdub69.

• A:Answer Hi Cdub69, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at [email protected] including my name and this feedback post in the email. Hope to hear from you. Regards, -David

  Answered 7 years ago by SonyListens

  
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Q: QuestionDoes this work with Samsung galaxy 7plus cell phones

Asked 7 years ago by Shai.

• A:Answer Work with any phone as long as it has Bluetooth

  Answered 7 years ago by SpeedyVerified Purchase

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Q: QuestionDo the WF-SP700N store music?

Asked 7 years ago by q2ggirl.

• A:Answer No, this headphone does not store music.

  Answered 7 years ago by LJHuVerified Purchase

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Q: QuestionMy iPad is not picking up the Bluetooth signal from these. I also can’t download the app from my iPad. Are you really saying that these are not Bluetooth compatible with a 3yr old iPad?

Asked 7 years ago by Krausy.

• A:Answer I have been successful in using these earbuds on my iPhone x. I have downloaded the sony Headphone app on both my iPhone x and on my iPad Pro. I have not been able to utilize the earbuds on my iPad. Using the Headphone app I have not been successful in connecting to the earbuds. Within Headphones, there is an Information page which indicates that the WF-SP700N is supported with a software update that is to be released soon. Good Luck to us all!

  Answered 7 years ago by JIG9Verified Purchase

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Q: QuestionWhen you say waterproof are you saying you can dive a couple of meters underwater with these; or are you saying they work in the rain?

Asked 7 years ago by Elteedo.

Q: QuestionWhy is my order keep getting cancel??!!! This is the 2nd time... I am not happy about this. I want to keep this p with BB but after 2 tries and get cancelled after I thought I snapped one in time. I feel like getting this from bh or Amazon instead.

Asked 7 years ago by T.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

• A:Answer I wouldn’t recommend these headphones at all. BB might be doing you a favor with having your order cancelled.

  Answered 6 years ago by ConcernedcustomerVerified Purchase

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Q: QuestionWhen will the Rose gold back in stock?

Asked 7 years ago by T.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

Q: QuestionAre this in stock already?

Asked 7 years ago by Jvm.

• A:Answer I got some already so yes?

  Answered 7 years ago by LetoVerified Purchase

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Q: QuestionWhy can’t we pre-order the yellow ones?

Asked 7 years ago by Theresa.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

Q: QuestionAre they available yet to buy. Don't really like the bose wireless sound sports cause it sticks out. Theses look smaller right

Asked 7 years ago by Tere.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones

• A:Answer Ordered pre-release... Just received today (6-2-18)

  Answered 7 years ago by Mark

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Q: QuestionDo these work with Apple Watch?

Asked 7 years ago by UKfaninLouisville.

• A:Answer The packaging says they are compatible with Apple products and the Series 3 apple watch I'm wearing has bluetooth, so I would see no reason why they wouldn't work together.

  Answered 7 years ago by LadyDandLucyVerified Purchase

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Q: Questioncan the right ear bud be used by its self, i am unable to get it to work. left ear bud work fine by its self, but why are audio calls not in stereo? left ear only? deal breaker it so....back they go.

Asked 5 years ago by Hulk.

• A:Answer This was answered in connection with a different question earlier. It seems that only the left ear bud works during a phone call. It is designed that way.

  Answered 5 years ago by flutepilotVerified Purchase

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Q: QuestionAre these earbuds sweat resistant?

Asked 5 years ago by sauldez.

This question was asked about the related product: Sony - WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones - Blue

• A:Answer Hi sauldez, The water resistant specifications of this unit are equivalent to IPX4 so fresh water, tap water, sweat are applicable. Reference: https://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613507.html?search=water Regards, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionHow do I connect my right earbud alone while the left one charges? It won’t do it itself automatically

Asked 6 years ago by Zequeirab.

• A:Answer Hello, Zequeirab! Unfortunately, you can can only use the unit as a pair. You should check out the new WF-1000XM3 if you need that kind of feature, but this model sure sounds awesome too! ~Zac

  Answered 6 years ago by SonyListens

  
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