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Questions & Answers

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Page Showing 21-40 of 59 questions
  • QuestionWhat is the sounds quality on an airplane?

    Asked by SIYF.

    • Answer Hi SIYF, thanks for your inquiry. The WF-XB700s give you great deep and punchy sound in a bold distinctive look. However, these do not include the active noise canceling and some of the more advanced features of the WF-1000XM3 or WF-1000XM4 but have a more standard feature set with the addition of EXTRA BASS sound and they do block out a decent amount of noise. You may also want to consider the WF-1000XM3 or WF-1000XM4 instead. -Jess

      Answered by SonyListens

  • QuestionIncoming calls work but I get no ring tone through the buds ??

    Asked by Rick.

    • Answer Hi Rick, We're sorry to hear that you're having an issue with your headphones. This is definitely not the experience we want you to have. Allow us to help you and turn this into a better experience. If no ring tone is heard via the headset, please try the following: 1. The headset may not be connected with the smartphone or mobile phone over HFP or HSP. 2. Check the connection status on the smartphone or mobile phone. 3. If playback does not pause automatically, operate the headset to pause playback. Reference: https://helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002757658.html If this does not help, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin

      Answered by SonyListens

  • Questionwill these work with an Apple IPad

    Asked by rrohio.

    • Answer Hi Rrohio, Thank you for your interest in the WF-XB700. Great news! Yes, these wireless earbuds will work with any Apple products that support Bluetooth A2DP (Advanced Audio Distribution Profile). Regards, Jess

      Answered by SonyListens

  • QuestionDoes WFXB700 pair with Sony 55” class BRAVIA XR A80J series OLED 4K UHD smart Google TV?

    Asked by RussB.

    • Answer My purchase and use is for exclusive use with my Sony 55 Bravia A9F. I found that the earbuds paired quickly with the Bravia. I find with these Sony earbuds and my earlier use of earbuds and/or headphones that I have to crank up the volume setting quite high to get what I feel is a normal volume. It is possible there is some setting on the TV that I am recognizing to assist that but so far, I have not located such a setting. I felt that surround sound was superior to my earlier earbuds and the synching of the sound worked smoothly with the actual conversations on the TV and/or from my Blu-ray disc. It is still early on with my use of these earbuds but given that these were less expensive than the higher-end Sony earbuds, I thought it an affordable entry point. May eventually bite the bullet and get the higher-end earbuds/headphones but for now I am content. Wish that Sony would provide a better list of compatibility of the available earbuds/headphones with the Sony models of TVs, Blu-ray/DVD players, etc. It would make it so much easier as to determine whether to purchase this set of earbuds/headphones or to opt for something that is identified as truly compatible. If you are still waiting to make your purchase, I recommend you make the leap. Worst case, you return the earbuds if they fail to pair or have other issues.

      Answered by GeneO

  • Questioncan these be used to listen to all tv programs?

    Asked by Anonymous.

    • Answer Yes as long the tv has Bluetooth

      Answered by James

  • QuestionDo they work with Samsung 21 5g cell phone

    Asked by Anonymous.

    • Answer Yes they work with Android or Apple

      Answered by Missy

  • Questionare these earbuds compatible with surface duo?

    Asked by stgood.

    • Answer Hi stgood, thanks for your inquiry. Yes. These headphones will work with devices that support Bluetooth A2DP (Advanced Audio Distribution Profile). Regards, Erin

      Answered by SonyListens

  • QuestionCan these be used with a laptop / desktop for video conferencing?

    Asked by JAYR.

    • Answer Hi JP001, Thanks for your inquiry. Yes, these headphones are designed to be paired with a computer for video calling apps. The computer must support Bluetooth headphones. To use the headphones for video calls on your computer, you need to make sure that the speaker and microphone settings are set correctly. Otherwise, the voice of the other party may not be heard or the other party may not hear you. For more information, please refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00250089 Hope this helps, -Ralph

      Answered by SonyListens

  • QuestionWhy is it that the left earbud is the only one connecting to bluetooth and the right earbud doesn't connect independently without the left earbud?

    Asked by Micke.

    • Answer Hi Micke, thank you for purchasing our WFXB700. We're sorry but the XB700 can’t be used independently. You need to use both L and R to listen to music and have a phone call. Should you need further assistance, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Erin

      Answered by SonyListens

  • QuestionDo right earbud has a mic in it

    Asked by SupanDeep.

    • Answer Hi SupanDeep, thanks for inquiring about the WF-XB700 Truly Wireless Extra Bass Headphones. Both the Left and Right bud has a microphone that picks up the sound of your voice when talking on the phone. Hope this helps. Erin

      Answered by SonyListens

  • QuestionI bought a pair n lost the right ear bud. I bought another pair n lost the left ear bud. Anyway I can get the ones I have left to pair together?

    Asked by Ryanm.

    • Answer Hi Ryanm, thank you for your inquiry. We are sorry to hear that the other buds were lost. Unfortunately, when one of the earbuds got lost, you have to purchase a whole new set. There's no replacement part for L/R bud or use the pair of the other set. Sincerely, Erin

      Answered by SonyListens

  • QuestionWill these headphones work with a Sony Bravia tv?

    Asked by Terry.

    • Answer Hi Terry, Thank you for your interest in the WF-XB700. Yes, the WF-XB700 is compatible with some Android TVs that support the A2DP Bluetooth profile like the Z9H, Z8H, X900H series, and other 2020 models, as this unit requires it for pairing and connection. If you can provide the model number of your Sony TV, we can check its specifications and compatibility for you. For further assistance, you can email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Jess

      Answered by SonyListens

  • QuestionCan these be paired with a ps4?

    Asked by Shea.

    • Answer Yes. You can find a video on how to do it if you search YouTube.

      Answered by QuantumRift

  • QuestionI’m trying to purchase the wf-xb700 charger cable cannot find online?

    Asked by Anonymous.

    • Answer These charge with any standard USB c cable

      Answered by Lightwalker

  • QuestionI will be watching a movie, and suddenly they cut out a couple times then when they start back up the sound is out of sync with the peoples mouths..

    Asked by Stevo.

    • Answer Hi Stevo, Thanks for your inquiry. We regret to hear you're having sound issues with the unit. We value your opinion and appreciate the feedback. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following to isolate the issue: - When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. - If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Multiple open apps on your mobile device fill up the memory and cause the music playing through your headphones to skip or become noisy. - Keep the headset away from a microwave oven, wireless LAN device, etc. - Connect the headset and the Bluetooth device once again. Set the headset into the charging case and close the lid of the charging case, and then remove the headset from the charging case to connect the headset to the Bluetooth device. You may refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00232102 Resetting and initializing may also help with the troubleshooting: https://helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755682.html Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the XB700 We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thanks for letting us help assist you. Sincerely, Jess

      Answered by SonyListens

  • QuestionAre these able to be used with a ps4?

    Asked by Lifted.

    • Answer Hi Lifted, thank you for inquiring about the WF-XB700s. These headphones are designed for music playback. We cannot guarantee that it will work flawlessly with PS4. We recommend using headphones that are designed for game consoles such as our PlayStation headsets. Regards, Erin

      Answered by SonyListens

  • QuestionWill these buds pair with my new 2020 QED Samsung Television ???

    Asked by Griffin54.

    • Answer Absolutely will work and work well.

      Answered by ChrisB

  • QuestionDo they have EQ settings

    Asked by Anonymous.

    • Answer Yes

      Answered by Cb2021

  • QuestionAre these wireless headphones (Earbuds or AirPods type equipment) compatible with IPod Touch 6th generation devices? Thanks for your help !!

    Asked by Anonymous.

    • Answer Hi, Thank you so much for your inquiry about our WF-XB700 Truly Wireless Headphones with EXTRA BASS! Absolutely, yes! These headphones will work with any Apple product that supports Bluetooth A2DP (Advanced Audio Distribution Profile). Regards, Erin

      Answered by SonyListens

  • QuestionDo we get international warranty to India.

    Asked by Kar.

    • Answer Hi Kar, Thank you for your interest with our WFXB700 Headphones. Unfortunately, it doesn't have an international warranty. The manufacturer warranty only applies within the country of purchase. Should you be purchasing the unit from the US, keep in mind that the warranty for service will be in the US. Regards, Kris

      Answered by SonyListens