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If you go to settings, find Bluetooth make sure their paired to the phone.My Galaxy 4 watch once paired to the phone, I have no problem with their app.Of all the different earbuds manufacturers I've purchased, I believe their app. Rivals the best.
Sorry, there was a problem. Please try again later.Hi Tekcon, thank you for reaching out to us. We are sorry you are encountering an issue connecting our WF-1000XM4 to your Samsung Galaxy Watch 4. The WF-1000XM4 connects to any audio device that supports Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless headphones playback. If your Samsung Galaxy Watch 4 supports this Bluetooth profile, yes, these headphones will work. For Pairing and connecting instructions, please refer to the following article: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240524.html If the issue persists, please follow the steps provided on this link to isolate the problem: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204611?cpint=spt-mdr_triage_00204483_pairing If this does not help, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: Thank you so much for choosing Sony! Best regards, Romeo Sony Social Support
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