“Hi, Does anyone know if they will be updating the firmware? Their is a problem with the headphones when you enable noise cancelling, High Quality Audio and DSEE Extreme the audio is very low. I have to disable DSEE Extreme when using noise cancelling.”
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Yes there has been an update to the firmware.
Sorry, there was a problem. Please try again later.Yes, they update the firmware every 4 months or so. It has fixed things for me. Hopefully an update could fix the problems that you are having.
Sorry, there was a problem. Please try again later.Hi Styles , thank you for reaching us out. We are sorry you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. With regards to the firmware update, the most recent/updated version is still Version 1.2.6, please ensure that you have the same firmware installed. We are sorry that we cannot provide you any information as to when a new firmware update be available. We can assure you that this will be posted on our Support website once available. You can check Sony support website from time to time. For sound related issue, please also check the recommended steps that may help fix your problem on our Help Guide below. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html You may also try to reset or initialize the headphones and check if this fixes your problem. Should you need further assistance, please email us at [email protected] with the following details: Name: BBY Username: Model Number: Issue: Telephone Number: Sincerely, Erin
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