Questions & Answers

Name: Sony - WH-1000XM3 Wireless Noise Cancelling Over-the-Ear Headphones with Google Assistant - Silver
Brand: Sony
SKU: 6280545
Price: 349.99 USD
Rating: 4.7 (5978 reviews)

Sony - WH-1000XM3 Wireless Noise Cancelling Over-the-Ear Headphones with Google Assistant - Silver

Model:: WH1000XM3/S; |
SKU:: 6280545

User rating, 4.7 out of 5 stars with 5978 reviews.

Highly rated by customers for:

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QuestionCan I connect this headphones to my PS4 ?
Asked 6 years ago by Nick.
- Answer Only wired for audio, no Bluetooth nor mic input. My recommendation is using a usb external mic if you want to use these for gaming (my set up is a Turtle Beach mic and these headphones).
  Answered 6 years ago by Eddie
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QuestionWhen this headphone will be available to pick up on store? I live out of the USA and I will be on Orlando next month and I'd like to buy it on Best Buy but I've never seen it available to pick up. This item just be available for buying on Best Buy page?
Asked 7 years ago by AndersonRocha7.
- Answer If you're flying in, I actually saw several pairs of these in an automated BestBuy Mobile kiosk at the airport. This was at a time when the headphones were completely sold out at all BestBuy stores within 250 miles of my area. It might be a longshot, but it's worth a look.
  Answered 7 years ago by canfan
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QuestionI was wondering will the M3 pause your music when you remove the headphones then resume the song when you put them back on, several other ANC headsets have this feature and I know the m2 did not have this feature.
Asked 7 years ago by ThatGuy.
- Answer No, they keep going when you take them off. You can tap the right cup twice to pause it, but that's the closest feature.
  Answered 7 years ago by JessicaR
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QuestionIs this headset working in online meetings and calls ? And compatible with phones and laptops?
Asked 4 years ago by Mar.
- Answer Hi Mar, thanks for your inquiry. Yes, the WH1000XM3 is compatible with phones (Android and iOS) and laptops. You can also use these headphones for meetings and calls. I hope this helps. Erin
  Answered 4 years ago by SonyListens
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QuestionAre the Sony WH-1000XM3 headphones compatible with a Bluetooth enabled stereo receiver?
Asked 4 years ago by Compatability.
- Answer Hi Compatability, The WH-1000XM3 Headphones are compatible with devices that supports Bluetooth A2DP (Advanced Audio Distribution Profile). I hope this helps! -Carl
  Answered 4 years ago by SonyListens
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QuestionIs the Sony-wh-1000xm3 over-the-ear-headphones compatible with behind-the-ear hearing aid use?
Asked 5 years ago by RickC.
- Answer Hi RickC, thanks for inquiring about the WH1000XM3. You can wear the headphones over hearing aids. Regards, Erin
  Answered 5 years ago by SonyListens
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QuestionWENT THROUGH ALL 261 QUESTIONS AND STILL CAN NOT FIND THE FREQUENCY RESPONSE OF THESE HEAD PHONES, I HAVE A SONY~KDL-47W802A~SMART TELEVISION AND CAN NOT FIND IF THE BLUETOOTH WORKS BOTH TRANSMIT AND RECEIVE B~T MY HEADPHONES ? AND IF SO,HOW
Asked 5 years ago by MICKY.
- Answer Hi MICKY, thank you for inquiring about the WH1000XM3. The frequency response is 4 Hz-40,000 Hz. Unfortunately, we cannot pair the headphones to your TV model. You can check the list of compatible models on the link below. https://www.sony.com/electronics/support/articles/00159290 Regards,
  Answered 5 years ago by SonyListens
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QuestionCan these headphones be hooked up to a ps4 through bluetooth? And used for both playing video games and chatting while gaming?
Asked 5 years ago by kevi.
- Answer Hi kevi, thanks for inquiring about the WH1000XM3. We receive lots of good comments from PS4 users that the headphones work well when playing games. However, we do not guarantee the operation since these are not designed to be used for consoles. We still recommend using headphones that are made for consoles. Regards, Erin
  Answered 5 years ago by SonyListens
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QuestionMy work PC has Bluetooth functionality disabled. I would like to use these headphones on Skype and Teams meetings. Can these be connected by cable to my laptop? Will the noise cancelling feature of these headphones work this way as well?
Asked 5 years ago by GreenBayPackersFan.
- Answer If your computer support department can't allow you those headphones as a device using Bluetooth you could look into a Bluetooth transmitter you could plug into your headphone jack outlet on you PC to the transmitter. Then connect to that device. I would talk to your computer support team first as they may offer you another solution. Turn on the headphones and plug in the headphones using a stereo audio cable. Try it at home to see if the noise cancelling has any effect. Hope this helps.
  Answered 5 years ago by JohnnyBgoode
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QuestionWhere are these headphones made?
Asked 5 years ago by RafS.
- Answer Hi RafS, Thanks for your interest in our industry-leading noise-canceling headphones. These are made in Malaysia. -Erin
  Answered 5 years ago by SonyListens
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QuestionHi, while in wired mode on let’s say a plane, does ANC still work? One of the sales guy told me the ANC doesn’t work when using in wired mode. Thanks.
Asked 5 years ago by Sumzup.
- Answer Hi Sumzup, You can use the Noise Canceling function if the headset is turned on when the headphone cable is connected. You may refer to this link for more information: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703069.html ~Ralph
  Answered 5 years ago by SonyListens
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QuestionWhat is the maximum charging time for these headphones 1000xm3. And what is the maximum playing time
Asked 5 years ago by Anonymous.
- Answer These headphones has a huge 30 hours of battery life, you'll have enough power even for long trips away.
  Answered 5 years ago by CommunityAnswer
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QuestionCan you run with them ?
Asked 5 years ago by Anonymous.
- Answer Yes, you can run with them.
  Answered 5 years ago by CommunityAnswer
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QuestionHello, About product Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Silver What is the Country/Region of Manufacture? Thank you.
Asked 5 years ago by shima.
- Answer Tokyo, Japan
  Answered 5 years ago by Brewdawg
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QuestionWILL THESE PAIR WITH ALEXA or will they only work with Google Assist???
Asked 5 years ago by tjs33706.
- Answer Hi, tjs33706! Great news! The unit supports both Alexa and Google Assistant. You may refer to these links for more information: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0002052491.html https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001867145.html ~Ralph
  Answered 5 years ago by SonyListens
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QuestionWill these also work with Alexa or just Google assist?
Asked 5 years ago by Tjs33706.
- Answer Hi, Tjs33706! Great news! The unit supports both Alexa and Google Assistant. ~Ralph
  Answered 5 years ago by SonyListens
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QuestionCan these be used with a PS4 Pro?
Asked 5 years ago by CFH2019.
- Answer Hi, CFH2019! These headphones are not designed for PS4 used. There's no guarantee that the feature will work flawlessly when paired with your PS4. It is best and highly recommended to use the headphones for PlayStation. Regards, Erin
  Answered 5 years ago by SonyListens
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QuestionI know that you can turn off the noise cancellation either hear headphones, but do you need to turn it off via the Sony app, or is there a physical button on the headphones that can turn off/on the noise cancellation?
Asked 6 years ago by Aiden.
- Answer Hi, Alden! Good news! Yes, there is an NC/AMBIENT button on the unit itself to turn the noise canceling to ON/OFF. Please refer to this link for more information: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703075.html Regards, Sam
  Answered 6 years ago by SonyListens
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QuestionCan the batteries be replaced if they go bad or is this a "ditch the whole thing" kind of product?
Asked 6 years ago by dmb.
- Answer Hi, dmb! Unfortunately, you cannot manually replaced the batteries on your own. However, you can bring the headphones to an authorized servicer and they should be able to replace the batteries for you. -Sam
  Answered 6 years ago by SonyListens
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QuestionHow do I connect my Sony WH 1000xm3 to my Samsung TV?
Asked 6 years ago by alex.
- Answer It all depends on whether or not your TV supports BT connectivity. This will be either through the TV itself having a BT radio in it or being able to recognize a BT transmitter being plugged into the USB port. The manual should be able to tell you this.
  Answered 6 years ago by Berk
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Questions & Answers

Sony - WH-1000XM3 Wireless Noise Cancelling Over-the-Ear Headphones with Google Assistant - Silver

Q: QuestionCan I connect this headphones to my PS4 ?

Q: QuestionWhen this headphone will be available to pick up on store? I live out of the USA and I will be on Orlando next month and I'd like to buy it on Best Buy but I've never seen it available to pick up. This item just be available for buying on Best Buy page?

Q: QuestionI was wondering will the M3 pause your music when you remove the headphones then resume the song when you put them back on, several other ANC headsets have this feature and I know the m2 did not have this feature.

Q: QuestionIs this headset working in online meetings and calls ? And compatible with phones and laptops?

Q: QuestionAre the Sony WH-1000XM3 headphones compatible with a Bluetooth enabled stereo receiver?

Q: QuestionIs the Sony-wh-1000xm3 over-the-ear-headphones compatible with behind-the-ear hearing aid use?

Q: QuestionWENT THROUGH ALL 261 QUESTIONS AND STILL CAN NOT FIND THE FREQUENCY RESPONSE OF THESE HEAD PHONES, I HAVE A SONY~KDL-47W802A~SMART TELEVISION AND CAN NOT FIND IF THE BLUETOOTH WORKS BOTH TRANSMIT AND RECEIVE B~T MY HEADPHONES ? AND IF SO,HOW

Q: QuestionCan these headphones be hooked up to a ps4 through bluetooth? And used for both playing video games and chatting while gaming?

Q: QuestionMy work PC has Bluetooth functionality disabled. I would like to use these headphones on Skype and Teams meetings. Can these be connected by cable to my laptop? Will the noise cancelling feature of these headphones work this way as well?

Q: QuestionWhere are these headphones made?

Q: QuestionHi, while in wired mode on let’s say a plane, does ANC still work? One of the sales guy told me the ANC doesn’t work when using in wired mode. Thanks.

Q: QuestionWhat is the maximum charging time for these headphones 1000xm3. And what is the maximum playing time

Q: QuestionCan you run with them ?

Q: QuestionHello, About product Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Silver What is the Country/Region of Manufacture? Thank you.

Q: QuestionWILL THESE PAIR WITH ALEXA or will they only work with Google Assist???

Q: QuestionWill these also work with Alexa or just Google assist?

Q: QuestionCan these be used with a PS4 Pro?

Q: QuestionI know that you can turn off the noise cancellation either hear headphones, but do you need to turn it off via the Sony app, or is there a physical button on the headphones that can turn off/on the noise cancellation?

Q: QuestionCan the batteries be replaced if they go bad or is this a "ditch the whole thing" kind of product?

Q: QuestionHow do I connect my Sony WH 1000xm3 to my Samsung TV?

QuestionCan I connect this headphones to my PS4 ?

QuestionWhen this headphone will be available to pick up on store? I live out of the USA and I will be on Orlando next month and I'd like to buy it on Best Buy but I've never seen it available to pick up. This item just be available for buying on Best Buy page?

QuestionI was wondering will the M3 pause your music when you remove the headphones then resume the song when you put them back on, several other ANC headsets have this feature and I know the m2 did not have this feature.

QuestionIs this headset working in online meetings and calls ? And compatible with phones and laptops?

QuestionAre the Sony WH-1000XM3 headphones compatible with a Bluetooth enabled stereo receiver?

QuestionIs the Sony-wh-1000xm3 over-the-ear-headphones compatible with behind-the-ear hearing aid use?

QuestionWENT THROUGH ALL 261 QUESTIONS AND STILL CAN NOT FIND THE FREQUENCY RESPONSE OF THESE HEAD PHONES, I HAVE A SONY~KDL-47W802A~SMART TELEVISION AND CAN NOT FIND IF THE BLUETOOTH WORKS BOTH TRANSMIT AND RECEIVE B~T MY HEADPHONES ? AND IF SO,HOW

QuestionCan these headphones be hooked up to a ps4 through bluetooth? And used for both playing video games and chatting while gaming?

QuestionMy work PC has Bluetooth functionality disabled. I would like to use these headphones on Skype and Teams meetings. Can these be connected by cable to my laptop? Will the noise cancelling feature of these headphones work this way as well?

QuestionWhere are these headphones made?

QuestionHi, while in wired mode on let’s say a plane, does ANC still work? One of the sales guy told me the ANC doesn’t work when using in wired mode. Thanks.

QuestionWhat is the maximum charging time for these headphones 1000xm3. And what is the maximum playing time

QuestionCan you run with them ?

QuestionHello, About product Sony - WH-1000XM3 Wireless Noise Canceling Over-the-Ear Headphones with Google Assistant - Silver What is the Country/Region of Manufacture? Thank you.

QuestionWILL THESE PAIR WITH ALEXA or will they only work with Google Assist???

QuestionWill these also work with Alexa or just Google assist?

QuestionCan these be used with a PS4 Pro?

QuestionI know that you can turn off the noise cancellation either hear headphones, but do you need to turn it off via the Sony app, or is there a physical button on the headphones that can turn off/on the noise cancellation?

QuestionCan the batteries be replaced if they go bad or is this a "ditch the whole thing" kind of product?

QuestionHow do I connect my Sony WH 1000xm3 to my Samsung TV?