“I bought these for my son at Christmas, but now, the left ear cuff makes a loud ringing sound when he first puts them on. Is this something that can be fixed? He's very upset:(”
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I would definitely take them back and have them checked out. Or just return them if you believe they are defective. The only sound that comes from my left ear cuff is the voice saying the product has been turned on/off.
Sorry, there was a problem. Please try again later.Hi Mom14, We're sorry to hear about the ringing sound issue that you're having with these headphones. To isolate this issue, please try to initialize the unit. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html And may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM4: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Sam
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