“My new SONY WH1000XM4 Wireless headphones always seem to suddenly power off right after I make a wireless connection to my Smart TV. I usually have to power them back on and reconnect a 2nd time for them to stay on. They are fully charged when this happen”
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I’d use the app to make sure they’re not on auto shutoff, they’ll shutoff within 30 minutes of inactivity. If that’s not the case, try resetting and reconnecting the devices again.
Sorry, there was a problem. Please try again later.Hello AndyinColorado, Thank you for your question and for bringing this to our attention. We apologize if you are having some connectivity issues between your TV and your XM4 headphone. Kindly check this helpful link to fix the issue. Troubleshoot Bluetooth pairing issues (headband / in-ear) https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204612 If this does not help and you need further assistance, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Marco
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