“How do i turn off the noise cancelling? All I can find is press Custom button repeatedly, yet it does nothing. controls are very frustrating to use”

1-3 of 3 Answers

• top buttom on the left ear cup. one press ambient sound One more press ambient sound control off one more press noise cancelling on one more press noise cancelling off

  Answered by MichaelG 5 years ago

  • Verified Purchase
  • 

  Helpful (5)Unhelpful (1)

  Report

  Sorry, there was a problem. Please try again later.

• You could adjust the level of noise canceling in the Sony app.

  Answered by Richy 4 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Hi V, Thanks for your inquiry. We're sorry to hear that you find the controls confusing. To turn off the noise canceling function, press the CUSTOM button repeatedly to turn off the noise canceling function. Each time the button is pressed, the function switches as follows and is announced by the voice guidance. -The Ambient Sound Mode: ON -The noise canceling function: OFF/The Ambient Sound Mode: OFF -The noise canceling function: ON You can also refer to this link for the instruction manual video to find out how to use the noise canceling function: https://rd1.sony.net/help/mdr/mov0012/h_zz/ Hope this helps! -Sam

  Answered by SonyListens 5 years ago

  Helpful (1)Unhelpful (7)

  Report

  Sorry, there was a problem. Please try again later.