“Should I be hearing a hissing sound on the right side when on a phone call?”
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The hissing on the right side is due to humidity in the ear cup apparently and it is a issue with the noise cancellation during phone call mode or passive mode (when nc is on but nothing is playing) in my experience it goes away if you wait long enough even if you’re sweaty from working out… but you could get it checked I never bothered though. (I mention the buzz/hiss in my review.)
Sorry, there was a problem. Please try again later.Hi DoGo, This is not the news that we would like to hear. This isn't normally the case with the WH1000XM4 headphones. We would like to help you out and turn your experience around. Please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, -Ralph Sony Social Support
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