Questions & Answers

Q: QuestionWhen is the company going to restock the midnight blue color Sony xm4 headphones

Asked 5 months ago by Nat.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

Q: QuestionAre these headphones sweat proof, and are the ear covers replaceable?

Asked 6 months ago by Dwuan.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hello Dwuan, Thank you for considering Sony products! We appreciate your inquiry about the Sony WH-1000XM4 headphones and are happy to assist you. These headphones are not designed to be sweatproof or waterproof. To maintain their durability, it's important to keep them away from moisture and excessive perspiration, as any damage resulting from such exposure is not covered under warranty. Regarding the ear covers, they are replaceable. You can purchase replacement ear pads through Encompass, our authorized distributor. For more details, please visit: https://sony.encompass.com/item/12582290/Sony/X-5001-118-1/ Best regards, -Fred

  Answered 6 months ago by SonyListens

  
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Q: QuestionDo these headphones have the capability to be used either wireless or with a wire?

Asked 6 months ago by Curious75.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

• A:Answer Yes

  Answered 2 months ago by SamanthaS

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Q: QuestionCan/does the noise cancellation work when connected via an aux cable?

Asked 8 months ago by Partinel.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi Partinel, Thanks for your question! Yes, the Sony - WH1000XM4's noise cancelling feature does work when using a wired Aux Connection. Just keep in mind that the headphones do need to be powered on for the Noise cancelling to function, even when connected by the cable. Thanks for considering Sony! Regards, Dominick

  Answered 8 months ago by SonyListens

  
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Q: QuestionIs this a new product? or refurbished its listed for $159

Asked 8 months ago by kongu.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer New

  Answered 7 months ago by GooseVerified Purchase

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Q: QuestionThe price is now showing $ 160. Is this for a brand new XM4 or used?

Asked 8 months ago by AB.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yes

  Answered 7 months ago by GooseVerified Purchase

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Q: Questionare these returnable to best buy store?

Asked 8 months ago by me.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yea 14 days return period

  Answered 8 months ago by user77777

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Q: QuestionCan I use the Sony WH-1000XM4 to listen to my TV wirelessly?

Asked 9 months ago by Applerose.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

• A:Answer Yes, as long as your tv has bluetooth

  Answered 7 months ago by Goose

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Q: QuestionCan I use wireless headphones with a smart tv? Do they work only with Sony TVs?

Asked 9 months ago by Ray.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

• A:Answer Hi Ray, Thank you for your question! We are happy to confirm that the Sony WH-1000XM4 wireless headphones can be used with any smart TV that supports Bluetooth audio connectivity. These headphones are designed to work across a wide range of devices, so their functionality is not limited to Sony TVs. As long as your television has a built-in Bluetooth feature that allows it to transmit audio to an external device, your WH-1000XM4 headphones will connect to it. Thanks for considering Sony! Regards, Dominick

  Answered 9 months ago by SonyListens

  
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Q: QuestionARE THESE HEADPHONES BLUETOOTH CAPATABLE

Asked 9 months ago by CINDY.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yes

  Answered 9 months ago by KerrieM

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Q: QuestionCan they work with a wire/cable if need be? Does it have a jack for a headphone 🎧 cable? Thanks

Asked 9 months ago by RONBONO.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yes it does and it comes with the cable.

  Answered 9 months ago by SlowStreamerVerified Purchase

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Q: QuestionDo these have a passive mode where they do not do active noise cancelling, but also do not amplify ambient noise? I am ditching my Bose QC Ultra headset because they do not offer this.

Asked 11 months ago by adam.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yes, they do

  Answered 10 months ago by PRADIPVerified Purchase

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Q: QuestionDo these things not read out notifications/texts with iPhone/iPad? I can’t find it online anywhere… This is a dealbreaker for me so if not, I will have to return them

Asked 11 months ago by MeMe.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer To my knowledge Apple only allows notification announcements on “compatible” devices, which unfortunately only includes Apple and Beats brand headphones.

  Answered 9 months ago by logjam

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Q: QuestionDo these phones have a mic?

Asked 11 months ago by Mike.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yes. The phones have a speak to chat feature for hand-free conversation.

  Answered 10 months ago by TimothyTVerified Purchase

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Q: QuestionHow does the M4 compare with the ULT wear headphones as far as lay flat capability, storage for travel, and noise canceling? Can I put them on and the cups lay flat on a table like the Ult Wears?

Asked 11 months ago by FloridaEd1.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue

• A:Answer Not sure how they compare to the ULT, but the M4 does travel well. The cups swivel so the phones can collapse and lay flat in their firm, oval-shaped case. Through a Sound Connect app, ambient noise can be blocked or reduced on a graduated scale.

  Answered 10 months ago by TimothyT

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Q: QuestionIs this XM4 Headphone compatible with a Roku Pro 55” tv? I’ve tried a number of headphones but they all require an “Out” jack on the back of the tv. This year old Roku Pro series 55” does not have an Out jack.

Asked 1 year ago by Chip.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi Chip, thank you for your question! The Sony WH-1000XM4 headphones are designed to connect to devices wirelessly using Bluetooth. For high-quality audio streaming, they also require the A2DP Bluetooth profile, so if your television meets this requirements you will be able to use the headphones without a physical "out" jack. We hope this answers your question, and thank you for considering Sony products! Best regards, Dominick

  Answered 1 year ago by SonyListens

  
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Q: QuestionCan the headphones be worn with hearing aids

Asked 1 year ago by BT.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi BT! Thank you for reaching out with your question. We can certainly help you with that. Yes, it is possible to wear our WH-1000XM4 headphones with hearing aids. The over-ear design of these headphones often works well for this purpose, as they cover the entire ear and can fit comfortably around most hearing aid styles. However, your experience may vary depending on the specific type of hearing aid you have. The key to a good experience is ensuring the headphones' earcups don't put too much pressure on your hearing aids, as this can sometimes cause audio feedback. We recommend trying on the headphones to see how they feel and sound with your specific hearing aids. We sincerely hope this information is helpful to you. Thanks for considering Sony products! Best regards, Estefany

  Answered 1 year ago by SonyListens

  
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Q: QuestionMy TV dsen't have blue tooth, can I still use this head phone wireless?

Asked 1 year ago by Bob.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer With a Bluetooth transmitter as long as you have a headphone jack input

  Answered 11 months ago by RebeRVerified Purchase

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Q: Questionare these good for calling in loud offices i sell insurance??

Asked 1 year ago by JohnR.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Not so great for calls in my experience

  Answered 11 months ago by DanSVerified Purchase

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