Questions & Answers
- Model:
- WH1000XM4/S
- |
- SKU:
- 6408357
Q: QuestionI'm having trouble connecting these headphones to my Samsung 55" Class 7 Series LED 4K UHD Smart Tizen TV. Even when I manage to connect them, the sound is distorted with a continuous chirping noise. How can I establish a proper connection?
Asked by Imran.
- A:Answer Hi Imran, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by initializing the unit. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again. When making a Bluetooth connection, the Bluetooth device needs to be placed within 1 m (3 feet) of the headset. The headset needs to be charged sufficiently. To flawlessly connect the headphones to your device, please follow the Help Guide for this model located on our Support site. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: ~Earl
Answered by SonyListens

Q: QuestionAre they good for long car ride when listening to music and watching movies.
Asked by Issi.
- A:Answer Hi Issi, Thank you for the inquiry! Yes, they are. The WH1000XM4 features an updated design that relieves pressure for long-lasting comfort. Hope this helps! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Regards, Sam
Answered by SonyListens

Q: QuestionQuiero saber si son compatibles con iPhone?
Asked by Polanco.
- A:Answer Sí, los son. Se conectan por medio de Bluetooth.
Answered by Anonymous
Q: QuestionHi, wanted to know if it can be used watching tv. And if so what connections
Asked by Melle.
- A:Answer I have connected mine to my TV via Bluetooth connection. This is usually found in your TV settings and can be setup i the Headphones APP.
Answered by Katie
Q: Questioni was wondering if anyone knows what the price is for the Best Buy warranty. i know there is the option for 1-3 years, but im not sure what the price for that is.
Asked by MyeMye.
- A:Answer For total tech members its free and for non-members its based-on price of item for these I believe its $20-30 for two years repair or replacement.
Answered by HBSmooth
Q: QuestionDo these headphones have volume control buttons on the ear parts themselves, or will I have to skip songs and adjust volume manually on the device I am connected to? I don't see buttons in any product pictures. Thanks
Asked by Aly.
- A:Answer Hi Aly, Thank you for the inquiry! You can adjust the volume using the touch sensor control panel of the headset. For increase volume, swipe up repeatedly until the volume reaches the desired level, Swipe down to decrease the volume. You can use the touch sensor control panel to perform the following operations check the help guide for more details. Sony’s intelligent industry-leading noise canceling headphones with premium sound elevate your listening experience with the ability to personalize and control everything you hear. Get up to 30 hours of battery life with quick charging capabilities, enjoy an enhanced Smart Listening feature set, and carry conversations hands-free with speak-to-chat. Regards, David
Answered by SonyListens

Q: QuestionHello, does Best Buy fix headphones? I was wondering if I could have my Sonny XM4s fixed because they produce incredibly loud screeching noises.
Asked by Julie.
- A:Answer They do repair them or send them out to be repaired if they were purchased there.
Answered by HBSmooth
Q: Questiondoes sound leak thru these headphones?
Asked by kneeyuh.
- A:Answer These have very little sound leakage from my experience. They are a hardback ear case and shouldn't allow too much noise in or out, depending on volume and noise canceling use.
Answered by WilliamH
Q: QuestionDoes the headphones come with the original case?
Asked by FA.
- A:Answer Yes they do come with a case that matches the color of the headphones, it’s really lightweight and slim, easy to pack and carry
Answered by esschantsy
Q: QuestionWhy is the price so low compared to other sites? Are the headphones used and, if so, are they tested before you sell them?
Asked by FA.
- A:Answer Unless it’s specified to be an open-box or refurbished item, these are brand new. It’s pretty common for these to go on sale at Best Buy. I bought mine during a sale and it is brand new and works great
Answered by Gaby
Q: QuestionWill tv sound stay on while someone is using wireless headphones
Asked by Anonymous.
- A:Answer No
Answered by DavidD
Q: Questionwhere can i qet the sony wh-1000xm4 in the white color.
Asked by Tommycat19.
- A:Answer Hi Tommycat19, Thank you for your interest in Sony WH-1000XM4! The WH1000XM4 only comes in three colors, Black, Midnight Blue, and Silver. And all these colors are currently available to purchase. Please reach out to BestBuy or to any of your authorized dealers for further assistance. Hope this helps! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Regards, Sam
Answered by SonyListens

Q: QuestionAre these the best ever headphones for noise cancellation? I’ve been searching for a while now.
Asked by Earssssss.
This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
- A:Answer They’re up there for noise cancellation they block out a lot especially with music playing.
Answered by JuanC
Q: QuestionCan you tell me why these went up in price over $100. in less than 30 days?
Asked by Bobber.
- A:Answer Great question. I’d like to know too. I bought these when the XM5s came out and they were about $100 less than I just paid for another pair as an x-mas gift.
Answered by KevinJ
Q: QuestionWhen will the Sony WH-1000XM4 in Silver be restocked?
Asked by restock.
- A:Answer Tal vez en 6 meses
Answered by user693623
Q: QuestionWhen is the silver color coming back in stock? Hoping to get these this month
Asked by SilverXM4.
- A:Answer Yeeep!!!
Answered by KarinaB
Q: QuestionCan I use these headphones to talk on the phone?
Asked by Vic.
- A:Answer Hi Vic, Good question! Definitely! You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. Note: The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Regards, Sam
Answered by SonyListens

Q: QuestionHow many ounces does it weigh out of the box
Asked by jmdurr.
- A:Answer Hi jmdurr, Thank you for the question. The WH1000XM4 weighs approximately 254 grams (8.96 oz). Hope this helps! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Sam
Answered by SonyListens

Q: QuestionWill the Sony WH – 1000 X M4 need for iPhone iPad work on a Samsung phone?
Asked by Luf1981.
- A:Answer It's compatible with all devices with a Bluetooth connection, but you have to install the Sony app to connect them. This gives you a completely different and personalized experience.
Answered by AlejandraGR
Q: QuestionLooking for something to listen to music AND cancel noise from a zero turn mower…will these do the trick? In other words, will these drowned out noise from a zero turn lawnmower?
Asked by Wifey.
- A:Answer Hi Wifey, Thank you for your interest in our Sony WH-1000XM4! Definitely! These headphones have the industry-leading noise canceling with Dual Noise Sensor technology meaning you hear every word, note, and tune with incredible clarity, no matter your environment. These noise canceling headphones feature additional microphones that assist in isolating sound for a reduction of even more high and mid frequency sounds. Hope this helps! Please note: The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Regards, Sam
Answered by SonyListens

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