“I bought Sony wh 1000XM4 on Christmas, New Year 2020 and now my headphone bluetooth not working , I cannot connect bluetooth to any device anymore, computer PC MacBook Pro, iPhone Sony 1000XM4 cannot connect bluetooth . Please. what I need to do now ?”
Answer This Question
1-2 of 2 Answers
Try installing the Sony Headphones app
Sorry, there was a problem. Please try again later.Hi ZEKENZY, we are sorry to hear that your headphones are unable to connect to Bluetooth. This is definitely not the experience we'd like you to have with our premium headphones. Allow us to help you and turn your experience around. In the meantime, please ensure the software installed is updated. The software version can be updated using the Headphones Connect App. Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 Please also try following the steps on the Help Guide if pairing cannot be done. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html In addition, restarting or Initializing the headphones are also a recommendation. To reset, press both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details: Name: BBY Username: Model Number: Issue: Telephone Number: Sincerely, Erin
Sorry, there was a problem. Please try again later.