Questions & Answers

Q: QuestionOne of my biggest pet peeves with headphones I have had is that I cannot charge them while I am using them. Can these be charged while in use so I don't have to interrupt what I'm listening to?

Asked 5 years ago by PDF70.

• A:Answer Considering that the included charging cord is only 8 inches long, I suspect you cannot use them while listening to them. I went and got a longer cord and my suspicions were correct, they will not turn on when plugged into a charger. Ten minutes on a charger gives you five hours of listening time, so I don't think it is too much of an issue for most people.

  Answered 5 years ago by pillboy

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Q: QuestionHow long will they ship it?Because i am very excited to have this headphones

Asked 5 years ago by kevin123.

• A:Answer Ordered mine on August 6, 2020. Was told they would ship about a week later (August 14). Then I get an alert from Best Buy saying that the shipping was delayed. It says that if they can't ship it by Friday August 21, then I will be refunded! Funny how on their website they are still trapping people into buying these with the promise they will ship in 2 business days only to have their order delayed. Bait and switch! I have now ordered a pair from Target and will take the ones from Best Buy back as soon as they arrive. Why advertise that they would get here so fast when all you're going to do is delay everyone's order? So DO NOT expect these to ship to you fast. Better to try your luck with another retailer like Target or Amazon. The ones I got from Target will be here by Friday (August 21).

  Answered 5 years ago by Gamer

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Q: QuestionWill I be able to use these for PS4 gaming and be able to talk to people in a party chat

Asked 5 years ago by Question24.

• A:Answer I tested this just now with my XM4. They do NOT work with the PS4 via bluetooth. You'll get an error message saying "Bluetooth audio devices are not supported on the PS4" You can use them wired when connected to your DualShock 4 controller using the speaker cable but the microphone will NOT work. Only game audio.

  Answered 5 years ago by Anonymous

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Q: QuestionJust picked these up this morning. Used them for atleast 5 hours now and they have started to go bad. The right ear cuff has a crazy static/popping noise. Sounds like someone is making coffee type of noise. Anyone else having this issue?

Asked 5 years ago by stilltrell.

• A:Answer Yeah, I am also having this issue. I am planning to exchange mine for another pair. I had the XM3s for 2 years and never had this issue (people report that this issue was also present with the XM3s), so I'm hoping it's bad luck with this pair.

  Answered 5 years ago by Anonymouse

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Q: QuestionHow durable are these? The ear padding on my Bose quiet comfort 35 2 headphones just split open and fell apart in an unbelievable short period of time. I'm very reluctant to spend that kind of money again on headphones that just fall apart.

Asked 5 years ago by Tony.

• A:Answer I had the same issue with QC35 (none Bluetooth). Never did with QC35 2’s. I will say this the leatherette of fue Sony’s doesn’t seem as high quality as the leatherette of fue Bose 700’s. It just feels more plastic Iike, and it attracts oils from the face quite easily. As for durability, it’s early to tell, but I’ve never heard about Sony’s fraying (not with the M3’s). Stands to reason this is the same for rue M4’s.

  Answered 5 years ago by elmeromero89Verified Purchase

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Q: QuestionI always wanted to buy the mx3 but they weren’t sweat resistant which sucks because I would like to use these to workout so will these be sweat resistant?

Asked 5 years ago by John.

• A:Answer No, they are not sweat resistant. Sony does NOT cover damage caused by perspiration in their Limited Warranty. https://www.sony.com/electronics/support/res/manuals/4599/40e69626689f987e884c7569427d0ed8/45991062M.pdf (found under https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4#manuals) Under Sony's warranty it says: "This Limited Warranty does not cover products purchased from sources other than Sony or a Sony authorized dealer (including non-authorized online auctions), or issues due to:... (vii) contact with liquid, heat, humidity or perspiration, sand, smoke, or foreign materials" With that said, there are people that have no issues with sweat (even excessive sweat) while wearing them. So it's up to your discretion. But just be aware that Sony has covered their behinds if something goes wrong with your headphones since their exclusion of coverage is in writing. They won't replace it or service it for you for free.

  Answered 5 years ago by Anonymous

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Q: QuestionCan I plug the cable to my computer without using bluetooth? I want to directly connect this to my computer instead of using it wireless.

Asked 4 years ago by Yasmin.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Yasmin, thanks for inquiring about the headphones. Yes. You can plug the WH1000XM4 into your computer using the supplied headphone cord. Regards, Erin

  Answered 4 years ago by SonyListens

  
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Q: Questiondo the pads sit on your ear or around it? i have piercings and don’t what them to get irritated.

Asked 3 years ago by Anonymous.

• A:Answer I bought these headphones today because of the responses to those question, so I wanted to come back and contribute. The cups rest right outside of my ears. My ears are average size and I have an industrial in one ear (short bar, no excess bar in front or behind) and a helix piercing in the other. Thus far I haven’t experienced any discomfort or pressure.

  Answered 2 years ago by ejay

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Q: QuestionDo the XM4 offer a "transparency" mode, so that the user listen to music while also being able to hear ambient sounds? In some cases I need to be able to hear others who speak to me. Thanks.

Asked 4 years ago by Andy.

• A:Answer Hi Andy, Thanks for your interest in the WH1000XM4. Yes, these headphones feature an Ambient Sound function which allows you to hear the sounds around you. You may refer to this link for more information: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html ~Ralph

  Answered 4 years ago by SonyListens

  
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Q: QuestionDo these offer multipoint bluetooth connectivity? If I'm listening to music on my phone and receive an incoming call on my laptop, would I be able to switch? Thanks!

Asked 4 years ago by Chappiez.

• A:Answer It should switch automatically. You need to enable multiple device support via Sony Headphones Connect app.

  Answered 4 years ago by NYconsultantVerified Purchase

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Q: QuestionWhat is the return policy for this headphones?

Asked 5 years ago by Samrat.

• A:Answer If you return under 14 days of purchase, you’ll receive full refund to the card/account you used while payment.

  Answered 3 years ago by Sonyxm4Verified Purchase

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Q: QuestionCan this be paired to my HTST-5000 Soundbar?

Asked 5 years ago by Sun.

• A:Answer Hi Sun, yes, the soundbar is designed to support Bluetooth headphones. You'll need to put the soundbar's Bluetooth function into transmission mode. These headphones would work well with the soundbar. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionWhen will this be available in store?

Asked 5 years ago by asdfre.

• A:Answer As soon as the supplier sends them to the store. theres not a set date. the headphones are released. stores will have their sony displays updated soon.

  Answered 5 years ago by BBYSMILE

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Q: QuestionThe headphone box has Made for IPhone. Will the headphones work with Galaxy Android devices? See pictures

Asked 3 years ago by Randy.

• A:Answer Yes. I use it across Android (Samsung Galaxy) and iphone, as well as windows laptop. It’s perfectly fine. However, MX4 provides better sound quality with Apple.

  Answered 3 years ago by bmak28Verified Purchase

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Q: QuestionSony WH-1000XM4 are the padding real or synthetic leather

Asked 3 years ago by Snehal.

• A:Answer Synthetic leather/leatherette. No animal byproducts.

  Answered 3 years ago by OldGuyVerified Purchase

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Q: QuestionAre they Vegan?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi there, The WH-1000XM4 headphones do not include any real leather or animal ingredients. Thanks, -Ralph

  Answered 4 years ago by SonyListens

  
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Q: QuestionCan these be connected to an apple tv?

Asked 4 years ago by Anonymous.

• A:Answer Hi there, thank you so much for your inquiry! Yes! The WH1000XM4 will work with Apple TV as well as many other streaming devices that support Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless headphones and speaker connections. I hope this helps! Thanks! - Romeo

  Answered 4 years ago by SonyListens

  
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Q: QuestionWill the noise cancellation protect hearing from loud industrial noise?

Asked 5 years ago by Darius.

• A:Answer I do not know about the industrial noise, but I can say this -- once turned on, even without any music playing, they cancel normal conversations levels to a whisper. With that said it has about 3 or 4 levels of noise cancelling. Best I can tell is that they range from blocking out most sounds so you can still hear conversations to blocking out all noise so you hear nothing. But again, I do not have noise levels near industrial noise, just normal household sounds. I also have mine set to block most noise since I still want to be somewhat aware of what is going on. Hope that helps.

  Answered 5 years ago by ChrisVerified Purchase

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Q: QuestionIs there a hardwire connection for older receivers?

Asked 5 years ago by Matt.

• A:Answer Yes it does have an aux plug jack

  Answered 5 years ago by mandoVerified Purchase

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