“the left side headset connector was broken, am i eligiible for any replacement? Its been less than 6 months since i got this product? what are my options? Thanks”
1-1 of 1 Answer
Thank you for reaching out, Sundar. We are very sorry to hear that the left side connector on your WH-1000XM5 broke, especially since you have owned them for less than six months. This is certainly not the quality experience we want for you, and we sincerely apologize for the frustration. We want to look into your replacement options and see how we can best assist you with this. Please email us at socialsupport@am.sony.com with the following details so our team can review your case: Name: Username: Model Number: Issue: Telephone Number: Thank you for choosing Sony. Best regards, Gus, Sony Social Media Team
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