Questions & Answers

Q: QuestionDo these Headphones support ldac like the xm4's

Asked 3 years ago by Akita.

• A:Answer Yes they support LDAC

  Answered 3 years ago by CrowVerified Purchase

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Q: QuestionAre these ps5 compatible

Asked 3 years ago by Anonymous.

• A:Answer No sony only wants sony gaming headphones to be used on ps5 so they havent opened upthe Bluetooth connection yet but you can buy a $10 dongle from Amazon or Walmart to make it bluetooth capable or you can use the wired aux cord which is included with the headphones to connect to the controller

  Answered 3 years ago by Agastyalishen

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Q: QuestionCompare and Contrast to the Bose Product Noise cancelling headphones

Asked 3 years ago by Bill.

• A:Answer Thank you for your question, Bill. Although we cannot compare the subjective experience of noise canceling between the two brands, we can guarantee you that our WH1000XM5 will give you an incomparable noise cancelling experience. Thanks to the new Integrated Processor V1 unlocks the full potential of our HD Noise Cancelling Processor QN1. This unique combination of technology controls eight microphones to deliver unprecedented noise-cancelling quality. Thank you for asking and please let us know how else we can help, Erin

  Answered 3 years ago by SonyListens

  
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Q: QuestionWhat is the best tv headphone for samsung model un50tu700f.

Asked 3 years ago by GrandpaG70.

• A:Answer ....Any headphone that can connect

  Answered 2 years ago by MiloVerified Purchase

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Q: QuestionWill these be fine to run outside or on a treadmill with?

Asked 3 years ago by Anonymousone.

• A:Answer Yes im heavy footed so i step hard and i run fast snd they stay snuggled to your head i also weight train in them

  Answered 3 years ago by Agastyalishen

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Q: Questionis there a steel band in the headband? durability is very key.

Asked 9 months ago by MROCGuy.

• A:Answer Some pieces are metal, but key components are low-quality plastic. Mine failed in less than a year of normal use and Sony would not provide repairs, refunds, or refurbishment despite it being covered under the 1-year limited warranty.

  Answered 5 months ago by Anonymous

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Q: QuestionIt seems like the headphones aren’t very loud at all am I doing something wrong ?

Asked 1 year ago by Dakota.

• A:Answer Hi Dakota, thank you for reaching out. We're sorry if the loudness of the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. Good thing that we have troubleshooting steps to help fix this issue. For low sound level, please try the following: Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. Reset the headset. Initialize the headset, and pair the headset and the device again. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html Should you need further assistance, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin

  Answered 1 year ago by SonyListens

  
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Q: QuestionCan I use them with my iPad

Asked 1 year ago by Shell.

• A:Answer Yes.

  Answered 1 year ago by user834013

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Q: QuestionAndroid compatible ?

Asked 1 year ago by Anonymous.

• A:Answer Yes

  Answered 1 year ago by marshallVerified Purchase

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Q: QuestionDoes it come with a travel case?

Asked 1 year ago by HTown.

• A:Answer Yes, it's nice too. Charging cable is really short though.

  Answered 1 year ago by rtango

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Q: QuestionWhen I receive a call on my iPhone 12 Pro Max (the headphones are connected to the iPhone), every time I have to manually switch to the headphone. Is there any setting I could change so that the Sony headset automatically takes the call?

Asked 2 years ago by arvindkrishnanarayana.

This question was asked about the related product: Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Blue

• A:Answer Hi AKN, Sorry you are having an issue with your WH1000XM5s, this is not the experience we would like our customers to have from our products. If the phone and headphones are connected once you hear an incoming call. You can tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to receive the call. If that doesn’t work, try reestablishing the connection to resolve the issue. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. The WH1000XM5 has two processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Regards, David

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan i connect it both wireless and with a cable if i am on a plane. So i can view movies on a plane.

Asked 2 years ago by Rob.

• A:Answer Yes, they have an Aux cable you can use with them for wired situations and older hardware that does not have bluetooth.

  Answered 2 years ago by BrandonBVerified Purchase

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Q: QuestionIs it water resistant?

Asked 2 years ago by Anonymous.

• A:Answer Absolutely not. It will mess up your noise cancelling and will cause weird cracking static sounds if you get water or moisture in it.

  Answered 2 years ago by HarvyVerified Purchase

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Q: Questionis this headset compatible with Android?

Asked 2 years ago by Tim.

• A:Answer Yes

  Answered 2 years ago by Pedd

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Q: QuestionCan other people hear my music while using anc?

Asked 2 years ago by Matan.

• A:Answer Hi Matan, thanks for your question. They won't hear your music not unless you put them on around your neck and the volume is at a maximum level. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. I hope this helps. Regards, Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionDo the XM5 headphones have gaming connectivity?

Asked 2 years ago by Baydestrian84.

• A:Answer I'm unsure if the microphone would work but you can use them with your console of choice by plugging them into the audio jack on your controller.

  Answered 2 years ago by MarcusRVerified Purchase

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Q: QuestionHow long do the cushions last? I've had the xb-900 N for probably a year or more and they've gotten really loose on my head as the cushions have deflated quite a bit.

Asked 2 years ago by Hex.

• A:Answer Haven’t had these for long but I can see them lasting a while. I know Sony took some time to design these headphones to last.

  Answered 2 years ago by BiggyBVerified Purchase

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Q: QuestionDo we know if these can be connected into an Xbox controller for Xbox one S? The Xbox controllers have aux plugin. Also how do these work with dell computers? I’m assuming they must be Bluetooth for these to connect or can you also connect via aux cord?

Asked 3 years ago by Ecam.

• A:Answer I use them wired via my PS5 controller, using a 3.5mm audio cable. They work great so I would imagine it’s the same with Xbox. Sorry, haven’t used them with a computer

  Answered 3 years ago by Timothy

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Q: QuestionWill these have the same lag issues with Samsung Smart tvs like the XM4’s?

Asked 3 years ago by Ghoster808.

• A:Answer I used them with a Vizio and experienced no lag. I don’t own a Samsung TV to try it though.

  Answered 3 years ago by Timothy

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