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Questions & Answers

Page Showing 1-20 of 56 questions
  • QuestionDoes this headphone have active noise cancelling?

    • Answer Yes, this headphone has active noise cancelling feature.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat kind of charging port does the headphone use?

    • Answer The headphone uses a USB-C charging interface.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre these headphones able to fold?

    • Answer Yes, these headphones have a foldable design.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery life of these headphones?

    • Answer The battery life of these headphones is up to 30 hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I adjust the headband on these headphones?

    • Answer Yes, the headphone has an adjustable headband.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the Bluetooth version supported by these headphones?

    • Answer These headphones support Bluetooth version 5.3.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow much faster is the new processor compared to the previous model?

    • Answer The new HD Noise Canceling Processor QN3 is seven times faster than the QN1 found in the previous model.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre the sony better than the bose

    Asked by Anonymous.

    • Answer Depend on your personal preference but both are having own advantages for example XM6 are more comfortable for long session but bose is having better base.

      Answered by Sourabh

  • QuestionDoes it have mute (microphone) button?

    Asked by Alex.

    • Answer Hello Alex, Thank you for reaching out to Sony! We appreciate your inquiry and are happy to assist. Yes, the Sony WH-1000XM6 headphones include a built-in microphone mute feature. You can mute or unmute the microphone by double-pressing the noise-canceling (NC) button on the headphones. This functionality is particularly useful during calls or virtual meetings, allowing you to quickly control your microphone without needing to interact with your connected device. To activate the headphones' microphone, launch the Sony Sound Connect app and go to the device settings. Under the system section, locate the option labeled "Enable the headphones microphone" and switch it to "on." Once the microphone is enabled, you can conveniently turn it on or off by quickly pressing the NC/AMB (Noise Canceling/Ambient Sound Mode) button twice. For more detailed information on phone call functions, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856793.html Best regards, -Fred

      Answered by SonyListens

  • QuestionDo $500 Headphones Come With A Case?

    Asked by SteveGDubV.

    • Answer Yes, they come with a travel friendly case, which includes a USB-A to USB-C cable that can charge them, as well as an auxiliary audio cable jack. The case is about 7 inches by 8 inches.

      Answered by TylerS

  • QuestionDoes it have the physical buttons for volume up and down?

    Asked by SleepyMalo408.

    • Answer Hi SleepyMalo408, thank you for your inquiry! The WH-1000XM6 do not feature traditional physical buttons for volume control. The headphones features two dedicated physical buttons: one for powering ON/OFF and another for toggling between noise canceling and ambient sound modes. Additionally, it incorporates a touch sensor control panel on the right earcup, enabling to adjust the volume with simple swipe gestures for a more intuitive experience. For further information, kindly visit the following links: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856813.html https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001867598.html We sincerely hope this information is helpful to you. Thanks for considering Sony products. Best regards, Stephanie

      Answered by SonyListens

  • QuestionI am looking forward to buy these headphones is the audio still the same even after sweat? I noticed a lot of headphones aren’t as loud after a while.

    Asked by taylor.

    • Answer big sweat yeah, small sweat fret none ma’am. As a big sweater myself I can testify.

      Answered by JaimeB

  • QuestionI like a headphone style for noise cancellation and I am an adult (70 years). But I have a small head and find that even headphones that are adjustable slide off or don't fit well. Are there size options for the SONY WH1000xM6 or a version for children?

    Asked by smallheadlady.

    • Answer Hi smallheadlady, thank you for reaching out and sharing your experience. We understand that finding the perfect fit for headphones, especially for those with smaller head sizes can sometimes be a challenge. The WH-1000XM6 and our WH-1000XM series in general, are designed with an adjustable headband to accommodate a wide range of adult head sizes. However, there isn't a specific 'small head' or children's version of these particular headphones. We highly recommend trying on at an authorized Sony retailer if possible. This will allow you to personally assess the fit and comfort for your head size and ensure it provides the secure feeling needed for the best experience. Please be assured that we value your feedback and will take it into consideration for future product releases. Thanks for considering Sony products! Best regards, Stephanie

      Answered by SonyListens

  • QuestionAre they compatible with the ps5

    Asked by Justinh38.

    • Answer Yes, they are compatible to the ps5 but for the mic I'd say they're ok

      Answered by itsbrandon

  • QuestionHow does it charge

    Asked by Monkee.

    • Answer The headphones bring a charger, which you plug into the headphone then into the wall to charge them.

      Answered by LIZBETHV

  • QuestionHOW DO THEY WORK ON AIRPLANES?

    Asked by Anonymous.

    • Answer Hi there! Thanks for sending your question. We're happy to help! The Sony WH-1000XM6 headphones handle airplane travel exceptionally well by utilizing advanced active noise cancellation to block out the low frequency drone of jet engines. For in-flight entertainment, you can connect the headphones using the included 3.5mm audio cable. Powering the headphones on while wired allows you to maintain full noise cancellation, though they also function passively without battery power. The battery provides up to 30 hours of continuous playback, which comfortably covers multiple long haul flights on a single charge. To learn more about this product, please check this link: https://helpguide.sony.net/mdr/2984/v1/en/index.html Thanks for considering Sony headphones! Best regards, Estefany

      Answered by SonyListens

  • QuestionHow many devices can this link up to?

    Asked by nyishaj123.

    • Answer Can be actively connected to two devices at once to my knowledge. I usually have my phone and pc connected and it switches according to whichever is playing audio or prioritized phone if you get a call

      Answered by CARMYNS

  • QuestionWhat is the Hz range?

    Asked by Anonymous.

    • Answer Hello there, Thank you for considering Sony products! We appreciate your inquiry about the frequency range of the WH-1000XM6 headphones and are happy to assist you. The WH-1000XM6 headphones deliver an excellent frequency response range to provide you with rich, detailed sound. When using a wired connection, the range is from 4 Hz to 40,000 Hz, allowing you to hear deep bass and crisp highs. For Bluetooth use, the range is typically 20 Hz to 20,000 Hz, but with LDAC technology, it can extend up to 40,000 Hz for high-resolution audio. You can check more detailed specifications and features on our official website at: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/specifications Best regards, -Fred

      Answered by SonyListens

  • QuestionI bought the Sony WH-1000XM6 at Best Buy recently. Fantastic sound, comfort, and product quality. HOWEVER - the provided Sony app needed for connection to bluetooth devices DOES NOT WORK. My $450 headphones will not connect to iPhone or iPad bluetooth.

    Asked by StoneSoul.

    • Answer Hello StoneSoul, Thank you for considering Sony products. We sincerely apologize for the inconvenience you have experienced with the WH1000XM6 headphones and the Sony app connection to your iPhone and iPad. We appreciate your kind words about the sound, comfort, and quality of the product. To help resolve the Bluetooth connection issue, please try turning on the headset, then press and hold the power button for about 5 seconds or more to manually enter pairing mode. The blue indicator should flash twice repeatedly, and you will hear the voice guidance say, “Pairing.” After this, attempt to connect with your iPhone again. For more detailed instructions, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856911. We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred

      Answered by SonyListens

  • QuestionI never took this with me the girl name kim never put this in my bag and yall can check the camera

    Asked by Tribalchief.

    • Answer Baby contact the store this the q&a for the main product

      Answered by Teriyaki