“I bought the Sony WH-1000XM6 at Best Buy recently. Fantastic sound, comfort, and product quality. HOWEVER - the provided Sony app needed for connection to bluetooth devices DOES NOT WORK. My $450 headphones will not connect to iPhone or iPad bluetooth.”
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Hello StoneSoul, Thank you for considering Sony products. We sincerely apologize for the inconvenience you have experienced with the WH1000XM6 headphones and the Sony app connection to your iPhone and iPad. We appreciate your kind words about the sound, comfort, and quality of the product. To help resolve the Bluetooth connection issue, please try turning on the headset, then press and hold the power button for about 5 seconds or more to manually enter pairing mode. The blue indicator should flash twice repeatedly, and you will hear the voice guidance say, “Pairing.” After this, attempt to connect with your iPhone again. For more detailed instructions, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856911. We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred
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