Questions & Answers
- Model:
- WH1000XM6/B
- |
- SKU:
- 6620467
Q: QuestionAre the sony better than the bose
Asked by Anonymous.
- A:Answer Yes and I have tried both. The XM5 were better than Bose, the XM6 are even better
Answered by JerryW
Q: QuestionDoes it have mute (microphone) button?
Asked by Alex.
- A:Answer Hello Alex, Thank you for reaching out to Sony! We appreciate your inquiry and are happy to assist. Yes, the Sony WH-1000XM6 headphones include a built-in microphone mute feature. You can mute or unmute the microphone by double-pressing the noise-canceling (NC) button on the headphones. This functionality is particularly useful during calls or virtual meetings, allowing you to quickly control your microphone without needing to interact with your connected device. To activate the headphones' microphone, launch the Sony Sound Connect app and go to the device settings. Under the system section, locate the option labeled "Enable the headphones microphone" and switch it to "on." Once the microphone is enabled, you can conveniently turn it on or off by quickly pressing the NC/AMB (Noise Canceling/Ambient Sound Mode) button twice. For more detailed information on phone call functions, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856793.html Best regards, -Fred
Answered by SonyListens

Q: QuestionDoes it have the physical buttons for volume up and down?
Asked by SleepyMalo408.
- A:Answer Hi SleepyMalo408, thank you for your inquiry! The WH-1000XM6 do not feature traditional physical buttons for volume control. The headphones features two dedicated physical buttons: one for powering ON/OFF and another for toggling between noise canceling and ambient sound modes. Additionally, it incorporates a touch sensor control panel on the right earcup, enabling to adjust the volume with simple swipe gestures for a more intuitive experience. For further information, kindly visit the following links: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856813.html https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001867598.html We sincerely hope this information is helpful to you. Thanks for considering Sony products. Best regards, Stephanie
Answered by SonyListens

Q: QuestionI like a headphone style for noise cancellation and I am an adult (70 years). But I have a small head and find that even headphones that are adjustable slide off or don't fit well. Are there size options for the SONY WH1000xM6 or a version for children?
Asked by smallheadlady.
- A:Answer Hi smallheadlady, thank you for reaching out and sharing your experience. We understand that finding the perfect fit for headphones, especially for those with smaller head sizes can sometimes be a challenge. The WH-1000XM6 and our WH-1000XM series in general, are designed with an adjustable headband to accommodate a wide range of adult head sizes. However, there isn't a specific 'small head' or children's version of these particular headphones. We highly recommend trying on at an authorized Sony retailer if possible. This will allow you to personally assess the fit and comfort for your head size and ensure it provides the secure feeling needed for the best experience. Please be assured that we value your feedback and will take it into consideration for future product releases. Thanks for considering Sony products! Best regards, Stephanie
Answered by SonyListens
Q: QuestionCan the noise canceling feature be turned off?
Asked by ctkid55.
- A:Answer Yes it can be. You can turn it off in the sound connect app that’s free on your phone. Or you can turn it off on the headphone itself with a button to turn on ambience instead.
Answered by JWHtheGreat
Q: QuestionIs the 3.5 mm audio cable compatible with tcl roku tv model 43S455?
Asked by Elaine.
- A:Answer Hi Elaine, Thank you for your interest in Sony products! We appreciate your inquiry and are happy to assist you. The Sony WH-1000XM6 headphones are compatible with your TCL Roku TV model 43S455 via the 3.5 mm audio cable. Since the 43S455 includes a headphone jack, you can connect the headphones directly to the TV. Please note that when the headphones are plugged into the TV’s headphone jack, the TV’s built-in speakers will be automatically muted. Volume adjustments should be made using the controls on your headphones. For optimal audio performance, ensure the audio cable is securely connected to both the TV and the headphones. For additional information on connection methods, please visit the following link: https://helpguide.sony.net/mdr/2984/v1/en/index.html Best regards, -Fred
Answered by SonyListens
Q: QuestionDo they keep the same features when connected via wire? Can you still use NC? Will you get the same audio quality?
Asked by jv2233.
- A:Answer Hello jv2233, Thank you for considering Sony products! We appreciate your question and are here to assist you. When connected via a wired connection, as long as the WH-1000XM6 headphones are powered on, they maintain the same powerful and immersive Active Noise Cancellation (ANC) performance as in wireless mode. This ensures consistent noise reduction and a seamless listening experience regardless of how you connect. In terms of audio quality, the headphones support high-resolution audio over both wired and wireless connections. When using the 3.5mm audio cable, they deliver a frequency response range of 4 Hz to 40,000 Hz, providing rich and detailed sound reproduction. Please note that while touch controls are disabled in wired mode, you can still adjust volume and playback directly through your connected device. For further details, please visit: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856898.html Best regards, -Fred
Answered by SonyListens
Q: QuestionMy Sony MDR-V6 headphones, purchased new in 1989 and replaced earpads once, are still going strong. Will the WH-1000XM6 headphones last as long?
Asked by FreeTruth.
- A:Answer Hello FreeTruth, Thank you for considering Sony products and for your thoughtful question! The Sony WH-1000XM6 headphones are crafted with premium materials and advanced technology to provide both durability and long-lasting performance. Along with their robust build, you’ll enjoy exceptional sound quality and industry-leading noise cancellation, delivering a truly immersive listening experience. We’re confident that the WH-1000XM6 will offer you many years of reliable use while enhancing your audio enjoyment with cutting-edge features. For more details about these headphones, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/specifications Best regards, -Fred
Answered by SonyListens
Q: QuestionDo these headphones automatically pause content on netflix/YouTube on TV/laptop/mobile when you take them off, and auto start streaming when put back on?
Asked by MariB.
This question was asked about the related product: Sony - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver
- A:Answer Yes
Answered by vk3105
Q: QuestionDo these work with Google Home, Amazon Alexa, Apple Home like the XM5? What about Environmental Noise Control? Microphone Noise cancelling?
Asked by Charlie.
This question was asked about the related product: Sony - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver
- A:Answer Thank you for contacting Sony, Charlie. We can confirm that the WH-1000XM6 does integrate fully with popular smart assistants. You can activate Google Assistant or Amazon Alexa, allowing you to control your music, get notifications, and perform other tasks hands-free. While the headphones do not directly integrate with the Apple Home ecosystem for device control, they pair seamlessly with Apple devices via Bluetooth. Regarding the microphone features, the WH-1000XM6 utilizes our advanced Precise Voice Pickup Technology. This technology uses multiple microphones and advanced audio signal processing to achieve both Environmental Noise Control (ENC) and Microphone Noise Cancelling. This ensures that your voice is isolated and crystal clear during calls, effectively suppressing background noise like wind, traffic, or office chatter for the person on the other end. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, Gus, Sony North America Customer Support
Answered by SonyListens
Q: QuestionDo $500 Headphones Come With A Case?
Asked by SteveGDubV.
- A:Answer Yes, they come with a travel friendly case, which includes a USB-A to USB-C cable that can charge them, as well as an auxiliary audio cable jack. The case is about 7 inches by 8 inches.
Answered by TylerS
Q: QuestionCan you connect to two devices at once (iPad,iPhone)? Like the m4 can
Asked by Mikey.
- A:Answer Yes
Answered by vk3105
Q: QuestionAre these water/ sweat resistant?
Asked by Esro.
- A:Answer Hi Esro, The Sony WH-1000XM6 Wireless Noise-Canceling Headphones are not rated for water or sweat resistance and do not have an official IP rating. They are premium over-ear headphones primarily designed for travel, office, and daily listening, and are not intended for heavy exercise or use in rain or snow. To prevent damage or malfunction, we strongly advise avoiding direct contact with moisture, including heavy perspiration, as water or foreign matter entering the headset can cause internal burnout or failure. Thanks for choosing Sony. Best regards, Eliab
Answered by SonyListens
Q: QuestionHow compatible is this headphone set with APPLES iOS? Is there a difference between this operating system and android as far as features and quality?
Asked by Mojowokin.
- A:Answer I use these with my iPhone and my MacBook and have no issues. Very compatible and the Sony Adaptive Sound App is really helpful for customizing your listening experience on your apple products!
Answered by Chelseabug96
Q: QuestionIs there another way to control these headphones without using the outer cans if you’re laying in bed and your accident hit the can with your elbow or your hand it doesn’t change does the outer cans lock and can you use the app instead?
Asked by Garbagejunk.
- A:Answer use the free "Sound Connect" app to control the settings for the headphones. From there, tap on "Ambient Sound Control" (the first setting you'll see) and then you want to go to system settings tab where you can turn off "Touch sensor control panel".
Answered by MustaphaC
Q: QuestionCan you lock the cup that controls the headphones and use the app to control the headphones so if you’re laying in bed watching a movie, you don’t accidentally hit the cup and then it changed the settings and what not is there a way to lock that out?
Asked by Garbagejunk.
- A:Answer there's a setting to do this in the Sound Connect app! at the bottom of the My Device tab, there's a "device settings" button. in the "system" tab of the device settings screen, there's a "touch sensor control panel" toggle.
Answered by NKNewton
Q: QuestionDoes the Sony wireless headphones work with the LG OLED G5 tv?
Asked by Cindy.
- A:Answer Hi Cindy! Thanks for your interest in our headphones. We're here to help! To answer your question, yes, you can use the Sony WH-1000XM6 headphones with your LG TV, as long as your TV supports Bluetooth audio devices (specifically supporting the A2DP profile). Just pop the headphones into pairing mode, head to your TV’s Bluetooth settings and select them. You’ll get crisp sound for movies or shows; perfect for private listening. For detailed information, please check the following link: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001856849.html We hope this helps. Thanks for considering Sony products! Best regards, Estefany
Answered by SonyListens
Q: QuestionWhen bluetooth'd to my PC, it only allows DVD quality at 48000 HZ. Computer has bluetooth 5.3 I figured I would get the "lossless" audio quality sent by my pc to these and benefit from the tech available. My Arctis nova pro accepts 96000Hz. What gives?
Asked by Chris.
- A:Answer Hi Chris, Thanks for reaching out with your question about the WH-1000XM6 headphones! We can certainly assist you with that. The quality of the sound is determined by the codec used for the connection. Try to check the codec and change it, if possible, to improve the sound quality. It is possible to get 96 kHz using the LDAC codec. We hope this helps. Thanks for considering Sony products! Best regards, Estefany
Answered by SonyListens
Q: QuestionWill these plug directly into a 3.5 mm tv headphone jack?
Asked by Mike.
This question was asked about the related product: Sony - WH-1000XM6- Best Wireless Noise Cancelling Headphones - Silver
- A:Answer Yes they will! In the headphone there is a 3.5mm headphone jack that they can plug into.
Answered by JWHtheGreat
Q: QuestionCan I still use the headphones through the audio wire even when the battery to the headphones has died?
Asked by JasonB.
- A:Answer Yes, the headphones do not need to be powered on while using the aux cord.
Answered by Anonymous
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