Questions & Answers
- Model:
- WHCH520/W
- |
- SKU:
- 6594426
Q: QuestionDo they have volume control?
Asked by Bob.
- A:Answer Yes there is a volume + and volume - button which controls volume. If you long hold them, whatever you are listening to will jump content forward or back.
Answered by TMLG
Q: QuestionCan I connect these headphones connect to my smart television?
Asked by Anonymous.
- A:Answer Yes if you have Bluetooth. Then it’s very easy even. I have a Samsung smart tv that has Bluetooth and the headphones connected for me. These are great sound with my tv too! I love them!
Answered by Salena
Q: QuestionIs there a option for Noise Cancellation?
Asked by Rahul.
- A:Answer no
Answered by Xmarine1743
Q: QuestionDo these headphones work with Visio TV and do they have volume control separate from what is actually heard in the room?
Asked by Anonymous.
- A:Answer Hi there, Thank you very much for your question! The WH-CH520 will work with any device that supports Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless music playback. If your Vizio TV supports this Bluetooth profile, then yes, these headphones will work. Regarding your second question, yes, the WH-CH520 has a volume control located on the right side. And depending on the connected device, the volume of the device and the headset may or may not be synced. You may check with your TV manufacturers' information to confirm the compatibility and operations of the wireless headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. I hope this helps, and thanks again for your inquiry! - Romeo
Answered by SonyListens
Q: QuestionWhat is the maximum range/distance between device and headset ie how many feet before Bluetooth disconnects?
Asked by Lissa.
- A:Answer Hi Lissa, Thank you very much for your question! The WH-CH520 wireless headphones have a Bluetooth specification version 5.2 with an effective range of up to 32.81 ft. However, maximum communication range will vary depending on obstacles (person, metal, wall, etc.) or electromagnetic environment. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. I hope this helps you, and thanks again for your inquiry! - Romeo
Answered by SonyListens

Q: QuestionCan these headphones listen to a non-wireless source with an appropriate adapter cable (USB-C to 3.5 mm)?
Asked by Dave.
- A:Answer Hi Dave, Thank you very much for your inquiry. The WH-CH520 is a Bluetooth only headphones. We are sorry, but the use of any third-party accessories to these headphones is not recommended and not guaranteed to work. If you are looking for a headset that has an aux or 3.5mm headphone port for wired connection, then we recommend the following models: • WH-CH710N Wireless Noise Canceling Headphones • WH-CH720N Wireless Noise Canceling Headphones • WH-XB910N Wireless Noise Canceling EXTRA BASS™ Headphones • WH-1000XM4 Wireless Premium Noise Canceling Headphones • WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones To learn more about the specifications & features of each model, visit Sony support website. I hope this helps! Best regards, Romeo
Answered by SonyListens

Q: QuestionDo these have a built-in microphone? We need bluetooth headphones for an iPad with a mic.
Asked by MassCustomer.
- A:Answer Hi MassCustomer, Thank you very much for your question! Absolutely, yes. The WH-CH520 Wireless Headphones have a built-in microphone (located on the right unit). These headphones should work with your iPad, provided that it supports the following Bluetooth profile: • A2DP • AVRCP • HFP • HSP You may check with your device manufacturers' information to confirm the compatibility. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. I hope this helps! Best regards, Romeo
Answered by SonyListens

Q: QuestionI noticed that in the features section it says easily connects to your PC Windows 10? I have Windows 11, will it connect to it? Also can it easily connect to my TV just for ordinary program listening without all the phone apps for music, etc ?
Asked by Ampman.
- A:Answer Hi Ampman! Thanks for reaching out. That's a great question and we're happy to help. Yes, the WH-CH520 headphones are compatible with Windows 11. While the feature section might specifically mention Windows 10, rest assured that they will connect just as easily to your Windows 11 PC. The connection process is the same, just go through your Bluetooth settings to pair them up. For detailed information about this topic, please check this link: https://helpguide.sony.net/mdr/2958/v1/en/contents/TP1000940509.html As for your TV, you can absolutely connect your headphones to your television for regular program listening without any phone apps. The key is to make sure your TV supports the right Bluetooth profile. Your TV needs to have the A2DP (Advanced Audio Distribution Profile). Most modern smart TVs have this, but you may need to check your TV's manual or its specifications online to be sure. If your TV does support A2DP, the connection process will be straightforward: just put your headphones in pairing mode and then find them in your TV's Bluetooth settings to connect. We sincerely hope this information is helpful to you. Thanks for considering Sony products! Best regards, Estefany
Answered by SonyListens
Q: QuestionDo these headphones leak noise?
Asked by Schmemmers.
- A:Answer Hi Schmemmers! Thank you for asking about the WH-CH520 headphones and sound leakage. The WH-CH520 is an on-ear headphone model. Due to their design, on-ear headphones, in general, tend to have some degree of sound leakage, especially at higher volumes. They don't create a complete seal around your ear like over-ear headphones do, so some sound can escape. However, we've designed them with comfortable ear pads and an adjustable headband to help achieve the best possible fit and minimize leakage! Thanks for considering Sony products! Best regards, Estefany
Answered by SonyListens
Q: QuestionCan I use these on a plane to watch a movie on the plane entertainment system ?
Asked by Becky.
- A:Answer Hi Becky, This will depend on the airlines and in-flight entertainment system that they are using. If the airlines allow using Bluetooth headphones, then you can use the WH-CH520 Wireless Headphones. Please note that this headset doesn't offer an aux or 3.5mm headphone port for wired connection. If the in-flight entertainment system only supports 3.5mm jack (wired connection), then we recommend the following models as a compatible option: • WH-CH710N Wireless Noise Canceling Headphones • WH-CH720N Wireless Noise Canceling Headphones • WH-XB910N Wireless Noise Canceling EXTRA BASS™ Headphones • WH-1000XM4 Wireless Premium Noise Canceling Headphones • WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones I hope you find this information to be helpful! Best regards, Romeo
Answered by SonyListens

Q: QuestionAre these headphones compatible with a macbook air?
Asked by Lizz.
- A:Answer Hi Lizz, Thank you very much for your question! The WH-CH520 is compatible with Apple products that support Bluetooth A2DP (Advanced Audio Distribution Profile) for wireless music playback. To confirm the compatibility with your MacBook Air, we recommend contacting Apple support. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. I hope this helps you, and thank you for considering Sony! Romeo
Answered by SonyListens

Q: QuestionDo these headphones have a mute button?
Asked by Rush.
- A:Answer Hi Rush, Thank you for your inquiry. The WHCH520 doesn't have a mute button. You will need to use the mute function of the connected audio device to mute the microphone. To learn more about the parts and controls of these headphones, please visit its Help Guide (can be found in Sony's support website) and search for "Location and function of parts." With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thank you very much for your purchase and for choosing Sony! - Romeo
Answered by SonyListens

Q: Questionare these water resistant or water proof?
Asked by abdul.
- A:Answer Hi abdul, Thank you very much for your interest in Sony's WH-CH520 Wireless Headphones! Regarding your question, unfortunately, no. The WH-CH520 doesn't have a water resistance/waterproofing feature. If this is your priority, then we recommend the following models which offers water resistance: • WF-C500 Truly Wireless In-ear Headphones • LinkBuds Truly Wireless Earbuds • LinkBuds S Truly Wireless Noise Canceling Earbuds • WF-1000XM4 Industry Leading Noise Canceling Truly Wireless Earbuds To learn more about the specifications & features of each model, visit Sony support website. And with the With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. I hope this helps you, and thanks again for your inquiry! Best regards, Romeo
Answered by SonyListens

Q: QuestionDO THEY HAVE NOISE CANCELLING
Asked by DAN.
- A:Answer Hi DAN, Thank you for your question. The WHCH520 offers high sound quality with up to 50 hours of battery life. Unfortunately, it doesn’t offer noise cancelation. If you are looking for a headset that can give you the best noise canceling experience, then we recommend the following models: • WH-CH710N Wireless Noise Canceling Headphones • WH-XB910N Wireless Noise Canceling EXTRA BASS™ Headphones • WH-1000XM4 Wireless Premium Noise Canceling Headphones • WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones To learn more about the specifications & features of each model, visit Sony support website. I hope this helps! Best regards, Romeo
Answered by SonyListens

Q: QuestionWhen using these headphones and my phone rings ,Should I hear it through these ? I don't get any ring of my phone ?
Asked by Patty.
- A:Answer Hi Patty, Thank you very much for your question! When an incoming call arrives, a ring tone will be heard from the headset, and the indicator (blue) flashes quickly. You will hear either of following ring tones, depending on your smartphone or mobile phone. • Ring tone set on the headset • Ring tone set on the smartphone or mobile phone • Ring tone only for a Bluetooth connection set on the smartphone or mobile phone If no ring tone is heard via the headset, then the headset may not be connected with the smartphone or mobile phone over HFP (Hands-free Profile) or HSP (Headset Profile) Bluetooth profile. Check the connection status on the smartphone or mobile phone. I hope this helps. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. Thanks for considering Sony! - Romeo
Answered by SonyListens

Q: QuestionAre they comfortable if you are wearing glasses?
Asked by Anonymous.
- A:Answer Hi there, Thank you very much for your question. Absolutely, yes! You'll find the WH-CH520 comfortable to use while wearing eyeglasses. This model features a slider that you can adjust for a snug, comfortable fit. For more details, check out the Help Guide. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day. I hope this helps you, and thanks again for your inquiry! - Romeo
Answered by SonyListens

Q: QuestionWill the headphones work with a the playstation 5 gaming system?
Asked by Muff.
- A:Answer Hi Muff, Thanks for sending your question about the WH-CH520 headphones. We're happy to clarify that for you! While the PS5 console itself does not natively support connecting Bluetooth audio devices like the WH-CH520 directly for a seamless experience, you certainly have a couple of options to make it work: -You can use the WH-CH520 headphones with the PS5 by pairing them to your Bluetooth-enabled television (which uses the A2DP profile). The TV routes the PS5 audio to your headphones, but you likely won't be able to use the microphone for chat, and you may experience some audio lag depending on your TV model. -A better option for gaming is a USB Bluetooth transmitter dongle plugged into the PS5. This bypasses console limitations, allowing you to pair the WH-CH520s, often resulting in lower audio latency and possibly enabling microphone use, depending on the specific adapter. -You can use your headphones by connecting them directly to the controller's 3.5mm headphone jack using a compatible audio cable. This provides a guaranteed, direct audio connection from your PS5 to the headphones. For a guaranteed and fully integrated experience, we highly recommend one of our dedicated INZONE gaming headsets, designed specifically for the PS5. Hopefully, that clears things up! For more detailed information, please refer to the following resource: https://helpguide.sony.net/mdr/2958/v1/en/index.html Thanks for considering Sony products! Best regards, Estefany
Answered by SonyListens
Q: QuestionIs there a case for Sony wh-ch520 headphones
Asked by Syljan.
This question was asked about the related product: Sony - WH-CH520 Wireless Headphone with Microphone - Pink
- A:Answer Thank you for contacting Sony, Syljan. The WH-CH520 headphones do not include a case in the box. However, you can easily find protective third-party hard-shell cases online designed specifically to fit the WH-CH520 for travel and storage. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, Gus, Sony North America Customer Support
Answered by SonyListens









