A:AnswerHi, Michael! It is recommended that you visit an authorized service center for earpad replacement. You may refer to this link for more information:
https://us.esupport.sony.com/support/s/service?language=en_US
~Ralph
A:AnswerNo antenna comes with it. Bluetooth antenna is internal. It does come with an audio cable for direct audio connection if using in that manner. Also comes with charging cable via USB.
A:AnswerThe headphones will only connect to your phone if you download Sony's app. The app allows you to modify the sound in your headphones, allowing you to actually use their full potential. So without the app their useless. The app will only connect to supported models, Sony will very quickly make headphone models incompatible with their app, making them useless. Do not purchase Sony headphones.
A:AnswerMy TV is a Sony Class LED X850F. Model XBR75X850F. SKU 6201949 will this mode allow me to use the earphones and my wife listen to the TV volume?
A:AnswerHi, Notworkingwiysamsung!
We regret to hear about this. Let's isolate the issue by trying these steps. First, make sure to check that your Samsung TV supports the A2DP profile. Then, please follow these step by step procedure to pair the headphones to your TV. https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613466.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Sam
A:AnswerHi, Mac1! It will depend if the devices support Bluetooth headphones. The WH-CH700N is designed to support the following Bluetooth profiles:
-A2DP (Advanced Audio Distribution Profile)
-AVRCP (Audio Video Remote Control Profile)
-HFP (Hands-free Profile)
-HSP (Headset Profile)
Additionally, you can use the supplied headphone cable and connect it to the headphone jack if available.
~Ralph
A:AnswerI was able to connect my to my MacBook and my Phone without any problem — toggling between them. I don’t see why an iPad would give you any problems. It’s a standard Bluetooth connection.
