Questions & Answers

Q: QuestionIs there a way I can activate these headphones and at the same time activate another set of wireless ear buds AND have the TV speakers on also?..ALL THREE ON AT THE SAME TIME?

Asked 5 years ago by dalton.

Q: QuestionAre they adjustable enough for a 9 year old boy to wear?

Asked 5 years ago by Connie.

• A:Answer Hi Connie, Yes. We can slide to adjust the length of the headband. Erin

  Answered 5 years ago by SonyListens

  
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Q: Questionare they waterproof/sweatproof

Asked 5 years ago by Anonymous.

• A:Answer Hello, this unit is not waterproof. Do not get the headset wet. If you touch the headset with wet hands or put the headset in a damp article of clothing, the headset may get wet and this may cause a malfunction of the headset. ~Earl

  Answered 5 years ago by SonyListens

  
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Q: QuestionWhy won’t it connect with my iPhone 11

Asked 5 years ago by Anonymous.

• A:Answer Hi Customer, You may find this link helpful on how to properly connect the headphones to your iPhone. https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613455.html?search=pair Happy to help, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionDo these headphones fit kids

Asked 5 years ago by Phillip.

• A:Answer They are very adjustable and can fit adults and children.

  Answered 5 years ago by wvprmanVerified Purchase

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Q: QuestionWhat are the demo tracks that are used for these headphones? Ive been to the maplewood best buy and really liked the demo tracks. Thanks in advance.

Asked 5 years ago by idk.

Q: QuestionCan husband wife use each a pair at same time watching the same show?

Asked 5 years ago by De.

• A:Answer Hi De, You can only pair one headphone at a time. https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613466.html?search=pair Regards, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionDo these headphones have a case?

Asked 5 years ago by Bigdraws66.

• A:Answer Hi, Bigdraws66, No. These headphones do not come with a case. Check out the WH-1000XM3. These headphones come with a carrying case. -Vincent

  Answered 5 years ago by SonyListens

  
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Q: QuestionEasiest way to connect Sony wireless headphones model WH-CH700N to Smart TV

Asked 5 years ago by Badboy.

• A:Answer Make sure all other Bluetooth sources nearby are OFF, Make sure Bluetooth on your TV is on. Then press the power button on the headset for 7 seconds, and the headphones will go into pairing mode. Your Smart TV should be a source that can be connected to. Listen to the headphones - you should hear it say "Pairing" then "pairing complete". This should set you up. Hope this helps!

  Answered 5 years ago by IronTalonVerified Purchase

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Q: QuestionI just bought a set of headphones that do not work with my Samsung TV. Do these headphones work on a samsung tv with bluetooth tech, and how is the is the headset charged?

Asked 5 years ago by mark.

• A:Answer Hi mark, The TV must support Bluetooth headphones. The full operation with third-party devices is not guaranteed. You can charge the headset via USB AC adaptor or on the USB port of a booted computer. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionDo these have a blinking light? want to buy these but my son wants to make sure there isnt a light blinking on them.

Asked 5 years ago by Headphones.

• A:Answer Hi Headphones, Yes, there is a light indicator when using headphones like remaining battery charge indication and Bluetooth status indication. Reference: https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613461.html?search=light Regards, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionIf you put your hand over the headphone does it pause or turn the sound down?

Asked 5 years ago by Lhendrix917.

• A:Answer Hi, Lhendrix917! No. These headphones do not have a touch sensor feature. You may want to check out the Sony WH-1000XM3 instead. The volume of the WH-1000XM3 headphones can be controlled by putting your hand over the housing to turn the volume down. -Vincent

  Answered 5 years ago by SonyListens

  
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Q: QuestionThe usb connection wire is too short is there a longer version so I can at least sit up and attend virtual meeting

Asked 5 years ago by Anonymous.

• A:Answer You can buy a longer android charger because that’s what it uses.

  Answered 5 years ago by UserDavid

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Q: QuestionWhat is the name of the charger to the headphones

Asked 5 years ago by Keiona.

• A:Answer Hi, Keiona! The micro-USB cable included in the box to charge this WHCH700N. This unit can be charged using USB only. A personal computer with the USB port is required for charging. Regards. Jay

  Answered 5 years ago by SonyListens

  
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Q: QuestionHow do you change the batteries?

Asked 5 years ago by Anonymous.

• A:Answer Hi, Customer! For us to better assist you regarding the batteries for your headphones, please email us at [email protected] with the following details: Name: Best BuyUsername: Model Number: Issue: Telephone Number:   Sincerely, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionCan a spouse and the person using these headphones use these with a smart tv? Also can these work with Netflix and amazon?

Asked 5 years ago by alaskagirl.

This question was asked about the related product: Sony - WH-CH700N Wireless Noise Cancelling Over-the-Ear Headphones - Blue

• A:Answer These will pair directly with an Apple TV and send all sounds like a iphone. Just add the device. Settings. Then make sure the loud stuff is off before tryin.

  Answered 5 years ago by NoBigDealDaycare

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Q: QuestionHow do I connect to my smart TV? The main reason I got these was so I could be on my treadmill, watching TV, while my husband listens to his music. I only see connectivity for my phone.

Asked 5 years ago by maggie.

• A:Answer You have to have a smart tv and use the accessories menu for audio.

  Answered 5 years ago by Monte

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Q: QuestionI received the WH-CH700N for Christmas. Is this compatible with an IPhone 10?

Asked 5 years ago by Janet.

• A:Answer Hi, Janet! Yes, these headphones are compatible with your device. See the link for details. https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613454.html?search=iphone Happy to help, David

  Answered 5 years ago by SonyListens

  
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Q: QuestionCan Sony WH-CH700 be hooked up to a 65 inch Samsung T.V.

Asked 5 years ago by Charlie.

• A:Answer Hi, Charlie! We cannot guarantee its full operation because these headphones are specifically built for smartphones. We recommend WH-RF400. See link for details. https://www.sony.com/electronics/headband-headphones/wh-rf400 Happy to help, David

  Answered 5 years ago by SonyListens

  
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