Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to contentGo to Product SearchGo to Footer
Main Content

Questions & Answers

No content
  • Angle. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Left. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 11. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 12. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 13. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 14. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 15. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 16. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 17. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • Alt View 18. Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black.
  • BBY Overview - Sony WH-CH710N Headphones video 1 minutes 38 seconds

Sony - WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones - Black

Model:
WHCH710N/B
SKU:
6408360
Your price for this item is $142.99
Clearance
The comparable value price is $149.99
Page Showing 21-40 of 189 questions
Ask a Question

  • QuestionDo these fold up for travel?

    Asked by Anonymous.

    • Answer Hi, Thank you for your inquiry. Definitely, yes! The WHCH710N is really great for travel. These headphones have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. The WHCH710N can be connected wirelessly to compatible devices that supports A2DP Bluetooth profile and wired using the supplied headphone cable where it is restricted to use Bluetooth devices such as on an airplane. Hope this information helps! - Kris

      Answered by SonyListens

  • QuestionHi, Are you able to hear your voice through the mic during phone calls?

    Asked by HeatherN.

    • Answer Crystal clear

      Answered by Headphones

  • QuestionWill this set of headphones (Sony - WH-CH710N) work with a Sony model # XBR-55X700D?

    Asked by Phillip.

    • Answer Hi Phillip, Thank you for your inquiry with the WHCH710N. These headphones can be both connected wireless or wired. For Bluetooth connection, please make sure connected device supports A2DP Bluetooth profile in order to connect these headphones wirelessly. If not, you may connect these headphones wired using the supplied cable of the unit. These headphones cannot be connected wirelessly to XBR-55X700D because TV is not an A2DP compatible device. However, you can use RF wireless headphones with its own transmitter connected to the AUDIO OUT port on your TV. For details, please open this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00159290 Should you need further assistance, please email the below information to [email protected]. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris

      Answered by SonyListens

  • QuestionI just purchased a Sony TV, Model # XBR-65X8004. My existing wireless headphones with Bluetooth capability (not Sony) will not work with this TV. Will these Sony headphones work on my new Sony TV?

    Asked by Kid1118.

    • Answer Hi Kid1118, Thank you for your inquiry. The WH-CH710N headphones can be connected to devices such as TV that supports A2DP Bluetooth Profile for wireless connection. We'd like to check the TV specification however the TV model provided is not showing on our system. Please double check the TV model and series. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Additional Information with the TV: We appreciate you and thanks again for shopping Sony! Sincerely, Kris

      Answered by SonyListens

  • QuestionIs there a MUTE button for use when in a Zoom call? I use Sony MDR-ZX770BN for Zoom calls at work and cannot find a MUTE button on the headphones, which means I have to stay near my computer. I was hoping the newer headphones added this. Thanks!

    Asked by HAPPYSILLYFACE.

    • Answer Hi HAPPYSILLYFACE, Thank you for your inquiry. Unfortunately, mute button is not available on the WHCH710N. This option may only be changed from your connected device. We appreciate your feedback and will take it note as it helps to improve our future product and services. Thank you for shopping Sony! - Kris

      Answered by SonyListens

  • QuestionCan I listen to my headphones Sony whch710n and Sony sound bar ht-z9f at same time with Sony Bravia xbr65x950g

    Asked by Enzo.

    • Answer Hi Enzo, Thank you for your inquiry with your Sony products. To output sound from both the headphones and a Soundbar, connect your headphones to the TV headphone jack and your Soundbar to the DIGITAL AUDIO OUT port. Note: If you connect the Soundbar to the HDMI ports or through Bluetooth, the TV can't output sound from both the headphones and the Soundbar at the same time. You may open this link for reference: https://www.sony.com/electronics/support/articles/00201347 Regards, Kris

      Answered by SonyListens

  • QuestionAre they compatible with new iPad mini?

    Asked by Fran.

    • Answer Hi Fran, Thank you for your inquiry. The WHCH710N headphones have two ways of connecting, first is by using A2DP Bluetooth profile which will let you connect to your device wirelessly or wired by using the Headphone Cable jack. The headphones are compatible and can be connected with iOS devices wirelessly as long as it supports A2DP Bluetooth Profile. Please check the specification of your iPad mini. Regards, Kris

      Answered by SonyListens

  • QuestionDo these work with iPhone 10?

    Asked by Ivan.

    • Answer Yes

      Answered by Happy

  • QuestionDo these headphones also have a cord for watching entertainment on the airplane?

    Asked by NA.

    • Answer Hi NA, Thank you for your inquiry! The WH-CH710N comes with a supplied headphone cable so you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane so you can, you can also use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and with the headset turned on. I hope this helps! - Kris

      Answered by SonyListens

  • QuestionHow good is the noise cancellation on these headphones?

    Asked by Jr.

    • Answer Hi Jr, Whether you're taking a long-haul flight or commuting to work, the WCH710N noise-cancelling headphones automatically collect information about your environment and improve the noise-cancelling performance accordingly. The dual microphones feeding forward and backward mean the WH-CH710N headphones catch more ambient sounds than ever before. So, whether you're trying to block out city traffic or office chatter, you'll be able to get completely lost in whatever you're listening to. Happy shopping & thanks for your interest in Sony! Regards, David

      Answered by SonyListens

  • QuestionWill these work with a Windows 10 laptop for Teams and Zoom calls? Does it have a Mute function? Thanks, John

    Asked by johnh1019.

    • Answer Hi johnh1019, Yes, the WH-CH710N is fully compatible with Windows 10. Unfortunately, the headphones itself don't have a mute function so you need to adjust on the application that you're using. The zoom app has a mute button. https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752744.html?search=windows Happy to help, David

      Answered by SonyListens

  • QuestionCan you use these with a Nintendo switch?

    Asked by Mary.

    • Answer Hi Mary, Yes, you can use it via wired connection. If your device supports A2DP you can connect it using Bluetooth. Regards, David

      Answered by SonyListens

  • QuestionThe battery is above 80%, but the headphone keep turning off after few minutes. Why is this? Is it going bad?

    Asked by ReeseMan.

    Answer This Question

  • QuestionCan you turn the noise cancellation feature off?

    Asked by mojomoon.

    • Answer Yes, and then the sound is unaltered.

      Answered by Engineer

  • QuestionCan the volume on these headphones be controlled using the volume and mute buttons on a Summit Broadband remote, rather than the + and - buttons on the headset?

    Asked by hawkeye31.

    • Answer No

      Answered by HariganeshR

  • QuestionDo these Sony - WH-CH710N headphones contain any lithium metal batteries or lithium ion batteries?

    Asked by Fati.

    • Answer No batteries required. It gets charged with USB cable.

      Answered by SandraV

  • QuestionIs this mic is noise canceling?

    Asked by Sni.

    • Answer Hi Sni, Thank you for the question! The microphone picks up the sound of your voice when talking on the phone and noise when using the noise canceling function. Our WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Hope this helps! - Kris

      Answered by SonyListens

  • QuestionAre these headphones vegan?

    Asked by JB.

    • Answer Hello JB, Thank you for your inquiry! Our WH-CH710N wireless noise canceling headphones do not include any real leather or animal ingredients. Our WH-CH710N wireless noise canceling headphones offer powerful, distraction-free listening wherever you are. With noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear. With up to 35 hours of wireless playback, you can listen to music all day long. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionCan you connect to 2 compatible devices at 1 time? Dual compatibility?

    Asked by Ryn.

    • Answer No you cannot.

      Answered by ShauntelH

  • QuestionMy question still was NOT answered: will these headphones work with DirectTV Streaming on my Best Buy purchased Samsung Smart TV?

    Asked by JimD.

    • Answer These are used by my Husband and he says yes they work while streaming

      Answered by replacement

Page 2, Showing 21-40 of 189 questions

Top Rated

  • Apple - AirPods Pro 3, Wireless Active Noise Cancelling Earbuds with Heart Rate Sensing Feature - White
    Your price for this item is $249.99
  • Apple - AirPods 4 - White
    Your price for this item is $99.99
    The comparable value for this item is $129.99
  • Apple - AirPods 4 with Active Noise Cancellation - White
    Your price for this item is $149.99
    The comparable value for this item is $179.99
  • Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Only at Best Buy - Black/Gold
    Your price for this item is $199.99
    The comparable value for this item is $349.99
  • Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Deep Brown
    Your price for this item is $174.99
    The comparable value for this item is $349.99