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Questions & Answers

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Page Showing 81-100 of 148 questions
  • QuestionOnce the EQ is set from the app via smart phone or PC, does it need to be reset again when pairing to another device? Or does it keep that setting (from the EQ) no matter what device you're using it with?

    Asked by DTF.

    • Answer Hi DTF, Thank you for your inquiry! Once you have set the EQ and other settings of these headphones through the Sony Headphones Connect app, customized settings will retain on the headphones even if the application is not in use, unless the headphones are initialized back to factory settings. With our XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionCan you deactivate the noise cancelling and the ambient noise pass-through? Meaning, I just want to hear whatever trickle of sound would naturally sneak through the ear muffs without any canceling or amplification.

    Asked by DaviDurki.

    • Answer If you mean listen like regular headphones yes you can.. there is a button you push if you want to cancel noise.

      Answered by LindsayG

  • QuestionThey sa Iphone big on the package 0 not Android - are they fully compatible with Android

    Asked by JimmyC.

    • Answer I've been using them for 3 weeks now with an android and have had no problems.

      Answered by Joseph

  • QuestionWill these fall off when working out? Or do they slip off easily

    Asked by Olivia.

    • Answer Hi Olivia, Thanks for your inquiry. Wearing the headphones properly while working out will give you a great and secured fit. With the adjustable headband, you can tailor-fit these headphones depending on your head shape. Please also note that although they are not water-resistant, you can still use these headphones in the gym but with precautions. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. -Ralph

      Answered by SonyListens

  • QuestionCan you game with these headphones on XBox?

    Asked by JA.

    • Answer Hi JA, Thanks for your inquiry. These headphones can be paired (via Bluetooth) with devices that support the A2DP Bluetooth profile. Additionally, you can use the supplied headphone cable if the source device has the 3.5 mm headphone jack. You may want to check the specifications of the Xbox. With the Sony WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • QuestionWill these headphones connect to a Roku device?

    Asked by Keith.

    • Answer Hi Keith, Thanks for your inquiry. These headphones can be paired (via Bluetooth) with devices that support the A2DP Bluetooth profile. Additionally, you can use the supplied headphone cable if the source device has the 3.5 mm headphone jack. You may want to check the specifications of the Roku device. With the Sony WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • Questionhave very bad hearing idoes each ear have a volume control also when turned up can you use them without hearing aid in

    Asked by maxie.

    • Answer Hi maxie, We are sorry to hear that. Thank you for your inquiry! If you are asking if the volume of the left and right units can be adjusted independently, unfortunately, they cannot. The volume of the left and right units will be adjusted at the same time using the touch sensor control panel or the “Sony | Headphones Connect” app. With our WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Hope this helps! Vincent

      Answered by SonyListens

  • Questioncan you use mp3 player?

    Asked by George.

    • Answer Hi George, Thanks for your inquiry. These headphones can be paired (via Bluetooth) with devices that support the A2DP Bluetooth profile. Additionally, you can use the supplied headphone cable if the source device has the 3.5 mm headphone jack. You may want to check the specifications of the MP3 player. With the Sony WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • Questiondo these come with a charger? or do I have to buy one

    Asked by evelyn.

    • Answer It comes with a cord for charging

      Answered by Mark

  • QuestionCan you wear these just to stop the thumping sounds from loud car radios with rap music?

    Asked by Pepper18966.

    • Answer Yes they are noise cancelling

      Answered by Mark

  • QuestionWill these work with IPhones, Android Phones, and Google Phones?

    Asked by ChristmasBuyer.

    • Answer Hello ChristmasBuyer, Yes. These headphones should work with iPhones, Android (Google) Phones and devices that support the Bluetooth A2DP. You can also connect a playback device to the headphone cable input jack with the supplied headphone cable of these headphones. With our WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionWhat kind of sample rates do these headphones offer? I am looking for something that can do 48khz.

    Asked by moocow2oo.

    • Answer Hi moocow2oo, Thanks for your question! The frequency response for Bluetooth communication are 20Hz-20,000Hz (44.1kHz sampling) 20Hz-40,000Hz (LDAC 96kHz sampling 990kbps). With our WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. Thank you for choosing Sony! Vincent

      Answered by SonyListens

  • QuestionIs this really 1.5 lbs, as it says in specs?

    Asked by Anonymous.

    • Answer Yes very comfortable

      Answered by Mark

  • QuestionMy husband is very hard of hearing, even with hearing aids he has a difficult time. Will these work for him at the MAC computer?

    Asked by Red.

    • Answer I’m not sure I understand the question. If you are wondering whether these headphones will block out enough outside noise for him to be able to work at the computer I think they would. If your question is whether they will connect to the computer, these are wireless headphones and will connect to any Bluetooth enabled device. This should uncle a Mac computer.

      Answered by kenrus60

  • QuestionAre they compatible with android?

    Asked by Anonymous.

    • Answer Yes i have a galaxy s22 ultra it works perfectly. Even with the google smart function and the headphones has it own smart function as well.

      Answered by Quinceym

  • QuestionAre they equipped with auto shutoff when removed

    Asked by Roscoe.

    • Answer Hello Roscoe, Yes. You can turn this feature on via the Sony | Headphones Connect app. With our new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionMy son has a PS5 & Xbox series x will the mic work if they are connected with the 3.5mm cable?

    Asked by Mom.

    • Answer Well i haven't tested this but you can purchase them and try that out. Tee problem is, if anyone talking in the room will be heard in chat. Follow me.

      Answered by Hondatek

  • QuestionI need to use headphones for tv watching but can the others in the room listen to the tv via normal sound bar?

    Asked by AJ.

    • Answer Yes they can

      Answered by Mark

  • Questioncan you talk on the phone through them?

    Asked by Anonymous.

    • Answer Yes

      Answered by Display