Questions & Answers
- Model:
- WHCH720N/B
- |
- SKU:
- 10101592
Q: QuestionDoes this headphones block put most of the sound from the outside noise when noise cancelling is active
Asked by UnknownUser.
- A:Answer Hello Jay, Thanks for your question about the noise canceling on the WH-CH720N headphones. It's a great feature, and we're happy to provide some clarity on what you can expect. The WH-CH720N headphones are designed to effectively block out a significant amount of ambient noise,\ reducing low-frequency sounds, such as the hum of an air conditioner, the rumble of a train or bus, and airplane cabin noise. This allows you to immerse yourself more fully in your music or podcasts. While they do an excellent job of dampening external sounds, they may be less effective at canceling out higher-frequency noises like human voices or sudden, sharp sounds. For the best noise-canceling performance, we recommend using the Sony | Sound Connect app to ensure the noise-canceling feature is set to "ON" and not in Ambient Sound Mode. Additionally, keep your device's software up to date for a better performance. Thanks for your interest in our Sony headphones! Sincerely, Jenn | Sony Social Media Team
Answered by SonyListens
Q: QuestionAre they comfortable over glasses?
Asked by Anonymous.
- A:Answer Hello there, Thank you for reaching out to Sony! We appreciate your inquiry and are here to help. The Sony WH-CH720N headphones are designed to be comfortable for use with glasses. Their lightweight design and soft ear cushions work together to reduce pressure on your temples, making them suitable for extended listening sessions. However, comfort can vary depending on the thickness of your glasses' frames and individual sensitivity. For an optimal experience during long sessions, occasional breaks are recommended. For more information on how to wear the headset, please visit: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. Best regards, -Fred
Answered by SonyListens
Q: QuestionI just purchased a Samsung 50" U8000F crystal TV and cannot connect my Sony 400RF headphones to it. I even tried a WEE Bluetooth receiver adapter (A screen showing WEE adapter appears on screen when paired , can't use them. Will these work?
Asked by Chuckj.
- A:Answer Hello Chuckj, Thank you for reaching out to Sony. We sincerely apologize for any inconvenience you may have encountered with the Sony WH-RF400 headphones. Please be aware that the WH-RF400 utilizes radio frequency (RF) technology instead of Bluetooth. These headphones are designed with a transmitter base that connects to your TV via a 3.5 mm or RCA cable. If your TV does not have these ports, you may require an optical to RCA adapter for optimal connectivity. You can find the connection instructions here: https://www.sony.com/electronics/support/res/manuals/4743/da265ba85491320863fd7b2651202bb7/47438071M.pdf On the other hand, the WH-CH720N headphones can connect via Bluetooth, provided your TV supports the A2DP Bluetooth profile, which is necessary for transmitting audio to wireless headphones. If your TV is compatible with A2DP, the WH-CH720N should work seamlessly. For detailed instructions on connecting the WH-CH720N to your TV, please visit: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776852.html We hope this helps! Best regards, -Fred
Answered by SonyListens

Q: QuestionWill these headphones work with a Samsung UN50DU7200FXZA tv. If not, which Sony headphone model will work. Thank you.
Asked by Anonymous.
- A:Answer Hi there, Thank you for contacting us. We are very glad to address your question about the WH-CH720N headphones! To answer your question, the WH-CH720N headphones utilize Bluetooth 5.2 and your Samsung TV also features Bluetooth 5.2. This means they should pair and connect without any issues for wireless audio enjoyment. Our WH-CH720N supports the A2DP Bluetooth profile, which is the standard for transmitting high-quality stereo audio, so you'll get the full sound experience from your TV through the headphones. For detailed instructions on how to connect them to your TV, please click on the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776852.html Thanks for considering Sony products! Best regards, Stephanie
Answered by SonyListens
Q: QuestionIs this headphone compatible with an LG TV?
Asked by Anonymous.
- A:Answer Hi, thank you for your question. Yes. You can connect Bluetooth devices such as headphones or speakers and enjoy TV sound through those devices if the TV supports the Advanced Audio Distribution Profile (A2DP). Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. -Carl
Answered by SonyListens

Q: QuestionThe instructions say not recommend if you have a pacemaker. Do all wireless devices have this problem or what is the difference?
Asked by Pacer.
- A:Answer Hi Pacer, Thanks for reaching out. All headphones have this warning concerning pacemakers. It is important to note that the headphones contain magnets and emit radio waves, which can interfere with cardiac pacemakers and other medical devices. Therefore, it is advised not to use the headphones near medical devices or in crowded places such as trains or medical institutions. If you use a pacemaker or any other medical device, it is recommended to consult your doctor before using the WH-CH720N headphones. Regards, -Craig
Answered by SonyListens

Q: Questionare they adjustable
Asked by deb.
- A:Answer Hi deb, Thanks for the inquiry. Yes. To ensure the headphones fit you well, adjust the slider to a length where the headband touches the top of your head then adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Regards, -Craig
Answered by SonyListens

Q: Questiondo these also have a USB dongle or just bluetooth?
Asked by sam.
- A:Answer Hi sam, Thank you for your inquiry! These headphones have a Bluetooth function which is built-in to them. They do not come with a USB dongle. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Hope this helps! -Vincent
Answered by SonyListens

Q: QuestionAre they water proof? For like the sauna at the gym
Asked by Bichota.
- A:Answer absolutely not
Answered by user261124
Q: QuestionCan I watch Tv with these headphones?
Asked by JohninGa.
- A:Answer HI JohnG, Yes, you can watch TV with the Sony WH-CH720N wireless headphones as long as your television supports Bluetooth audio output or you connect them using a 3.5mm audio cable. Thanks for choosing Sony. Best regards, Eliab
Answered by SonyListens
Q: QuestionVarious reviews have given conflicting information about this model's codecs. (1) Does this model include the LDAC codec; and (b) Are codecs available only if I create an account via the Sony app?
Asked by jws2026s.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Hi jws2026s! We appreciate your question. We're happy to clarify that information for you! The WH-CH720N headphones do not have LDAC. They use standard high quality sound formats called SBC and AAC, which work great with both iPhones and Androids. You also do not need to create an account to use these formats. Your headphones will automatically pick the best sound format your phone supports. While our companion app is great for adjusting things like the equalizer, you can use it completely as a guest without ever making an account. For further information, kindly visit the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776911.html Thank you for including Sony in your shopping plans! Best regards, Estefany
Answered by SonyListens
Q: QuestionCompatible with android
Asked by Anonymous.
- A:Answer Hi there, thanks for considering Sony products! We're happy to help. The Sony WH-CH720N headphones are fully compatible with Android devices. To connect them, hold down the power button until the indicator light flashes, then select the headphones from your phone's Bluetooth settings menu. If your phone has a headphone jack or an adapter, you can also use the included audio cable for a wired setup. Once connected, you can download the Sony | Sound Connect app from the Google Play Store to customize your sound preferences, update firmware, and manage noise canceling levels. Find more details here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776846.html Kind regards, Estefany
Answered by SonyListens
Q: QuestionCan you change the battery
Asked by Anonymous.
- A:Answer No I don’t think so
Answered by SANAIP
Q: QuestionDoes this work with a Roku tv?
Asked by TIMS.
- A:Answer Hi JDTR, Yes, the Sony WH-CH720N headphones can work with a Roku TV, provided your specific TV model supports Bluetooth audio. Because these headphones connect wirelessly via Bluetooth, your Roku TV will need to support the Bluetooth A2DP profile to pair with them directly. We hope you find this information helpful, and thanks for considering Sony! Regards, Dominick
Answered by SonyListens
Q: QuestionAre these headphones good for listening to the tv?
Asked by Anonymous.
- A:Answer Hello there, Thank you for considering Sony products! We appreciate your inquiry about using the WHCH720N headphones for listening to the TV and are happy to assist you. Yes, these headphones are good for TV listening as long as your TV supports the A2DP Bluetooth protocol, which allows high-quality stereo audio streaming. This ensures a clear and enjoyable wireless audio experience. For more details, please visit the Sony support page here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/manuals. Best regards, -Fred
Answered by SonyListens
Q: QuestionCan these headphones connect to a television
Asked by Anonymous.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Hello there! Thanks for the question! We are happy to assist you today. The WH-CH720N headphones can definitely connect to your television. If you want to connect them wirelessly, your TV needs to support Bluetooth audio. Specifically, the TV needs to support a feature called the A2DP profile, which allows it to send music and movie sound to headphones. Since not all TVs have this feature, we highly recommend checking your television's manual or specifications to confirm it supports A2DP before you try pairing them. If your TV does not support Bluetooth, you can still connect very easily by using the standard audio cable that came inside the box with your headphones. You just plug it right into the headphone jack on your TV. If you'd like to learn more about this product, please check this link: https://helpguide.sony.net/mdr/2966/v1/en/index.html Thank you for considering Sony headphones! Best regards, Estefany
Answered by SonyListens
Q: QuestionHow can I tell if my Sony WHCH720N headphones are charging?
Asked by Anonymous.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Thank you for contacting Sony. When you plug in your WH-CH720N, a solid orange indicator light will turn on right near the USB-C charging port to let you know they are juicing up. Once the headphones are completely fully charged, that orange light will automatically turn off. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, Gus, Sony North America Customer Support
Answered by SonyListens
Q: Questiondo these work with the sony bravia tv
Asked by bob.
- A:Answer Hello Bob, Thank you for considering Sony products! We appreciate your inquiry about whether the WH-CH720N headphones work with Sony Bravia TVs. Yes, this model will work with Sony TVs that support Bluetooth headphones. To confirm compatibility, you can check your TV model's specifications on our support website. Look for "A2DP" in the Bluetooth profile section, which indicates it supports Bluetooth audio devices like headphones. You can find and verify your TV model here: https://www.sony.com/electronics/support Best regards, -Fred
Answered by SonyListens
Q: QuestionCan these headphones work with an android phone
Asked by Lisa.
- A:Answer Hi Lisa! Thanks for reaching out! We’re here to help. Yes, the Sony WH-CH720N work seamlessly with Android phones. You can easily connect them wirelessly via Bluetooth or use an aux cable for a wired connection, and you will have full access to features like voice assistants and call controls. For more details, please see this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776846.html We appreciate you considering Sony for your next purchase! Best regards, Estefany
Answered by SonyListens



































