“Cannot get this to pair/connect with my Samsung TV. I have Sony earbuds and they work great, but when I try to pair/connect these headphones to my Samsung TV, they will connect, then disconnect. I am fully charged and 1 foot away from the TV. Any ideas.”
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Hi JimmyMac, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue paring your new headphones with your Samsung TV. Please make sure your WH-CH720N headphones are not connected to any other device. If they are, disconnect them from that device before trying to pair with your TV. Please follow this link to isolate the issue: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
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