“the light on base not lighting up ever- this is the 2nd set we have gotten & have the same issue. The light never comes on the transmitter so we never know when completely charged & they seem not to hold charge for very long.”
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Hi KR, Have you tried calling our Technical Support team about this issue? If so, kindly send your reference number/event ID to [email protected] so we can further assist you. Thanks, >Joffrey
Sorry, there was a problem. Please try again later.The green POWER LED on the transmitter is a signal indicator and not a power indicator. Consequently the green light will only be on when the unit is transmitting to the headset. If the battery for the headphones is not keeping a charge, there may be a loose connection or a problem with the battery. Try doing the following steps to resolve this issue: Verify the power adapter for the transmitter is plugged into a working AC outlet. Make sure the other end of the AC power adapter is connected to the DC IN jack on the transmitter. Place the headphones on the transmitter so that the charging pins on the transmitter make contact with the connectors on the headphones. NOTES: The required hours to fully charge an empty battery varies depending on the model. A charging time of 3.5 hours is required for an MDRRF985RK, while some models like MDRRF970/925RK will need up to 16 hours so when it's fully charged the green charge indicator should go out on the transmitter. If there is no charge indicator, try plugging the transmitter into a different AC outlet, just to make sure there is not a problem with the first outlet. Make sure the battery is fully charged. If applicable, test the battery performance. Depending on the age of the battery, try replacing the battery with a new one. NOTES: Some wireless headphones are shipped with a built-in battery.To know whether your headphones have a removable or a built-in battery, check the specifications or operating instructions. Go to Manuals, Specifications & Warranty. Go to Parts and Accessories. The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps including trying a different battery or if you want to replace the built-in battery of a wireless headphones, the headphones may need service.
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