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Follow the troubleshooting steps provided using the link below. https://us.en.kb.sony.com/app/answers/detail/a_id/39681/p/40940,41870,70266/c/65,66/kw/static
Sorry, there was a problem. Please try again later.I had an issue like that after having mine for a while. The base and headset were knocked over several times but the cause was a damaged connection. I suggest calling Sony on your warranty or heading in for an exchange.
Sorry, there was a problem. Please try again later.
