“I just bought these. I have an iPhone 6 and it won't locate the device. Can anyone help?”

1-5 of 5 Answers

• Just turn on the device and hold down the power key as you do. They should say pairing after a few seconds. If not, try shutting the Bluetooth connection off on your iPhone and turning your back on.

  Answered by Balootoothboy 8 years ago

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• Are you holding down the power button until it flashes red and blue? Then search with your phone's bluetooth settings.

  Answered by kbutler0954 8 years ago

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• Check to make sure if they are compatible with iOS. If your iphone isn't finding them, turn off your blutooth on the iphone and then back on. That usually works.

  Answered by Teddy83 9 years ago

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• Do you have the Bluetooth enabled? Are you trying to locate the device in the settings menu?

  Answered by Michele 9 years ago

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• Hi Henrietta, you may refer to the next link to troubleshoot the problem: http://helpguide.sony.net/mdr/xb50bs/v1/en/contents/TP0001176168.html. You may also remove all paired devices with your iPhone 6 then perform pairing with the headphone. Regards, ~Erin

  Answered by SonyListens 9 years ago

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