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Hi, PWANGE! I understand that your MDRXB50BS/B is having issues with the left ear. Please try following the steps on the link below: https://helpguide.sony.net/mdr/xb50bs/v1/en/contents/TP0001176153.html If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Earl Sony Social Support
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