“Can someone please tell me how to connect 2 speakers. Is there an app for that feature. Also I notice when I connect to my tv some of the smart channels sounds alot of static.Has anyone else experience this? I have 2 days to figure it out or I'm returning”
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Sorry, there was a problem. Please try again later.Hi Val, Thank you for reaching out. You can connect two XP500 speakers using the Stereo Pair or Party Connect function. Note: Make sure that all of the speakers to connect for the function are located within 1 m (3.2 ft). To use the Stereo Pair function, turn on the other speaker within 1 minute. And then the speakers should automatically establish a connection for the Stereo Pair function. You can also establish a connection for the Stereo Pair function with “Sony | Music Center.” app. And to use the Party Connect function, please follow the instructions below: Before operating the speaker, make sure of the following: Update the pre-installed software to the latest version on each and every speaker to connect for the function. (For details about the update procedure, see Updating the pre-installed software.) Make sure that all of the speakers to connect for the function are located within 1 m (3.2 ft). Stop music playback if it is already in progress. Press the(power) button on the speaker. The(BLUETOOTH) indicator flashes in blue. Connect the BLUETOOTH device to the speaker via BLUETOOTH connection. When the BLUETOOTH connection is established, you hear voice guidance (BLUETOOTH connected) from the speaker and the activity of the(BLUETOOTH) indicator changes from flashing to lit. Press the PARTY CONNECT button located on the rear side of the speaker. You hear a beep and the(BLUETOOTH) indicator and the PARTY CONNECT indicator flash. In about 6 seconds, the PARTY CONNECT indicator will stop flashing and stay lit with a beep. While a connection for the Party Connect function is being established, the activity of the(BLUETOOTH) indicator changes from lit to flashing. When a connection for the Party Connect function is established, the PARTY CONNECT indicators on all the speakers stay lit. Then, the activity of the(BLUETOOTH) indicator on the first speaker changes from flashing to lit. Start playback on the connected BLUETOOTH device and adjust the volume level. The same music is played from all speakers. When adjusting the volume on the BLUETOOTH device or the speaker connected with the device (the speaker set up as the first one), the volumes of all speakers are automatically adjusted. For other speakers (the second or later speaker set), you can also adjust the volume on each other. By using “Sony | Music Center,” you can also establish a connection for the Party Connect function or terminate the Party Connect function. And we're sorry to hear about the static issue that you're having when connected to your TV. This is usually not the case for our portable speakers nor the experience we want you to have. To resolve the static sound issue, please follow the troubleshooting steps below: Check that both the speaker and the connected device are turned on. Turn up the volume of the speaker and the connected device. Check that the connected device is playing. Make sure the audio cable and the USB device is disconnected from the AUDIO IN jack and the PLAY/CHARGE port (USB1) during playback in BLUETOOTH mode. Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN mode. If you are connecting a computer to the speaker, make sure the audio output setting of the computer is set for a BLUETOOTH device. Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device. Pair the speaker and the BLUETOOTH device again. If the device that is connected to the AUDIO IN jack is monaural, sound may only be output from the left speaker component (left channel). When the orientation of SRS-XP700 is changed, the top two tweeters in horizontal or vertical orientation are automatically selected for left and right channel audio output. The tweeter on the rear is enabled only when SRS-XP700 is in vertical orientation. If the connected device has an equalizer function, set it to off. Keep the speaker away from a microwave oven, Wi-Fi®, etc. Bring the BLUETOOTH device closer to the speaker. If there is any obstacle between the speaker and the BLUETOOTH device, move it out of the way. If the CHARGE indicator flashes slowly, turn off the speaker and charge the built-in battery sufficiently. A device with a built-in radio or tuner cannot be connected to the speaker via BLUETOOTH since noise may occur in broadcasts. Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts. When using the Stereo Pair function or Party Connect function, if any other BLUETOOTH device(s) such as a BLUETOOTH mouse or BLUETOOTH keyboard is connected to the BLUETOOTH device, terminate the connection between them. There are some BLUETOOTH devices that can have the wireless playback quality changed. If your device is compatible with this function, select “Priority on sound connection (SBC)” over sound quality. For details, refer to the operating instructions supplied with the device. Select “Priority on sound connection (SBC)” for the wireless playback quality of the speaker. Install the latest version of “Sony | Music Center” on the connected device. If you cannot use the latest version of “Sony | Music Center” or you cannot connect the speaker and a BLUETOOTH device via BLUETOOTH connection, uninstall “Sony | Music Center” and install it again. If you are unable to resolve your concern, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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