“Hi! I just bought mine. My problem is when I connect the tv to speaker thru bluetooth it sounds great at first and then after a few minutes the sound change to scratchy. You're not able to understand the audio. Is there any way i can fix this?”
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I hooked up my to my TV one time I had no issues with it but I found out that if I hooked it up with auxiliary cable it sounds way better
Sorry, there was a problem. Please try again later.Usually that will happens if the unit is not fully charged or running on a low charge. Try keeping it plugged at all time.
Sorry, there was a problem. Please try again later.Hi Ryan, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the audio of your Sony unit. Please check that the speaker has established Bluetooth connection with the Bluetooth device. Keep the speaker away from a microwave oven, Wi-Fi®, etc. A device with a built-in radio or tuner cannot be connected to the speaker via Bluetooth since noise may occur in broadcasts. Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts. Should you need further assistance, please visit the Sony support site. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Hope this helps. ~Earl
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