Questions & Answers

Q: QuestionWhat is the driver size of these earbuds?

• A:Answer The Soundcore C40i earbuds are equipped with 12mm dynamic drivers for powerful audio.

Q: QuestionAre these Soundcore earbuds water-resistant?

• A:Answer Yes, the Soundcore C40i earbuds are water-resistant.

Q: QuestionHow do these earbuds handle calls in noisy environments?

• A:Answer The Soundcore C40i earbuds use AI-enhanced call clarity and strategically placed microphones to ensure clear calls, even in noisy settings.

Q: QuestionCan I connect these earbuds to multiple devices at the same time?

• A:Answer Yes, these earbuds support multipoint connection, allowing you to connect to two devices simultaneously.

Q: QuestionCan you swim with these on.

Asked 1 month ago by CB.

• A:Answer The Soundcore C40i Open-Ear Clip-On Earbud Headphones have an IPX4 water resistance rating. This means they can withstand light sweat and slight rain, making them suitable for exercise. However, they are not designed for submersion in water, such as swimming. Activities that involve excessive sweating or immersion in water should be avoided to prevent damage to the earbuds.

  Answered 1 month ago by Soundcore Team

  
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Q: QuestionCan you use them separately? Meaning the left without the right and vise versa?

Asked 4 months ago by Anonymous.

• A:Answer Yes, the Soundcore C40i Open-Ear Clip-On Earbud Headphones can be used separately. You can use one earbud directly by taking only one out of the case, while the other remains in the case. This means you can use the left without the right, or vice versa.

  Answered 4 months ago by Soundcore Team

  
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Q: QuestionI bought it for 120 dollars a week ago. Can I get a rebate on since it has just come down just one week later?

Asked 4 months ago by Yee.

• A:Answer Currently, there isn’t specific rebate or price adjustment information for Soundcore - by Anker C40i, nor information on matching reduced prices. However, Anker's refund or return policy may still apply depending on your region. Generally, products can be returned within 30 days of purchase as long as they are in original, undamaged state (terms may vary). To get more information pertinent to your situation, you can view the warranty and refund policy for your region using the following links: Warranty Policy in the United States Warranty policy in other regions You can check and confirm refund procedures or seek additional options directly through the sales agreement or policy in place when purchasing.

  Answered 4 months ago by Soundcore Team

  
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Q: Questioncan these be used with hearing aids that go inside your ear

Asked 7 months ago by k.

• A:Answer The Soundcore C40i uses open-ear air conduction technology and is designed to rest on the ear rather than inside it. As such, it won't interfere physically with hearing aids that go inside your ear. However, compatibility can depend on factors such as the positioning and volume level of the earbuds, as the open-back design may cause some sound leakage at high volumes and might impact the functionality of your hearing aids. For optimal performance, it's suggested to ensure proper placement and test whether the earbuds work comfortably alongside your hearing aids.

  Answered 6 months ago by Soundcore Team

  
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Q: Questionwhere are they in stock

Asked 7 months ago by Aaron.

• A:Answer You can view the purchases at the following link：https://www.soundcore.com/products/a3331-c40i-clip-earbuds?variant=44646833127614

  Answered 6 months ago by Soundcore Team

  
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Q: QuestionCan anyone else hear the music you are playing?

Asked 8 months ago by Mod4.

• A:Answer The Soundcore C40i Open-Ear Clip-On Earbud Headphones are designed to minimize sound leakage while you're using them, meaning others around you are unlikely to hear the music you're playing unless the volume is turned up to very high levels or they are in very close proximity to you.

  Answered 8 months ago by Soundcore Team

  
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