“I have had these for a while now, they work great, but I really want the microphone on mine to be fixed. Everytime I am in a car or just using the noise cancelling, the microphone makes a huge popping sound, like when a door closes. Please help me.”
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Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. To fix the issue the issue you mentioned, we kindly ask you to try the following tips: 1. Reset the earbuds: Put the earphones into the charging box, keep the charging box cover open, and hold down the charging box button for 10 seconds: ① The breathing lamp blinks three times (500ms/ time), indicating that the reset is successful. ② The rear breathing lamp flashes for 1s, indicating a pairing request. ③ After connecting the device successfully, keep on for 1s and breathe for 2S 2. Check for firmware updates. 3. Clean the microphone: Dust or debris in the microphone could cause the popping sound. Use a soft, dry cloth to gently clean the microphone. Please feel free to contact us via [email protected] with your order information and problems. We will always be more than happy to help you.
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