“I would like to know why the one of the earphone works but the other one don't work I can't hear one of them”
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The most important step to ensure both earbuds work at the same is to click "pair" when a screen with "Bluetooth Pairing Request" is popping out when you pair tthese headphones to the Bluetooth devices. So please help us do the following steps: 1. Forget the pairing record on your device and turn off your device's Bluetooth. 2. Place the earbuds into the charging case and make sure they are being charged. When you put the left earbuds into the charging case, the left LED light on charging case will flash 2 times which means the earbuds is charging, please also note the right side will also do the same time, when you put it into charging case, the right LED light on charging case will also flash. 3. Keep the charging case open, then press and hold the button on the bottom of the charging case for 10 seconds until the LED indicators on both earbuds flash red 3 times. All the memory data will be cleared, then close the charging case. 4. Re-open the charging case or take both sides out of the charging case, the white light on one side will flash quickly, which means it enters pairing mode 5. Enable the Bluetooth on your bluetooth devices. You can find the device name "Soundbuds Liberty Air 2" or "Soundcore Liberty Air 2-L" on the Bluetooth list. 6. Please click "Soundbuds Liberty Air 2" or "Soundcore Liberty Air 2-L" for pairing, the white light will flash slowly, which means it paired successfully. 7. Then there will pop out a screen with "Bluetooth Pairing Request", just click "Pair" (This step is very important) If still the same, please reach out to us at [email protected] so we can take care of you.
Sorry, there was a problem. Please try again later.Same problem happened to me, I just returned them at store and exchange it for a new one.
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