“My headphones only one side connected,sometimes left side,sometimes right side,it’s working unilaterally,how to fix it?”
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Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! We kindly ask you to try the following troubleshooting as those have proven to often times already help: 1. Firstly try to forget the pairing records (both Soundcore Life Note and Soundcore Life Note L) on your device and turn off the Bluetooth. 2. Reset the earbuds via the steps below: 1). Place the earbuds into the charging case and make sure they are being charged. 2). Press and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white. 3. After the reset, take both earbuds out of the charging case to make sure they are successfully paired; you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together. 4. Turn on the Bluetooth again and search for Soundcore Life Note and pair. Note: When there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earbuds from the device's Bluetooth history and re-pair the earbuds. If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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