Questions & Answers

Q: QuestionHow does the speaker transform stereo sound into 3-channel audio?

• A:Answer The soundcore Motion X500 uses soundcore's algorithm to transform stereo sound into 3-channel audio.

Q: QuestionWhat are the dimensions of the speaker?

• A:Answer The product dimensions are 8.66 inches wide, 3.19 inches deep, and 7.95 inches tall.

Q: QuestionWhat is the weight of the speaker?

• A:Answer The product weight is 3.63 pounds.

Q: QuestionCan the ambient light be customized?

• A:Answer Yes, the ambient light can be customized.

Q: QuestionIs this soundcore by anker motion x500 waterproof and able to float like the other models?

Asked 1 month ago by Jewelsj13.

• A:Answer Based on the available information, there is no specific mention of the Soundcore by Anker Motion X500 being waterproof or having the ability to float like some other models. For accurate details about its waterproof capabilities or floating functionality, I recommend checking the product specifications or descriptions directly on the official product page.

  Answered 1 month ago by Soundcore Team

  
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Q: QuestionWill the speaker pair with Alexa

Asked 3 months ago by Geri.

• A:Answer The Soundcore Motion X500 Bluetooth speaker can generally pair with Alexa devices like the Amazon Echo Dot. Although specific troubleshooting details for the Motion X500 are not explicitly provided in the knowledge base, similar models like the Soundcore Motion Boom and Motion+ suggest that pairing is possible as long as both devices are compatible and set up correctly. If you encounter any issues when pairing, here are general troubleshooting steps based on similar devices: Reset the speaker by holding the Bluetooth and Volume+ buttons simultaneously for 5–10 seconds until the device restarts. Reset the Alexa device you are trying to pair with. Restart your audio player device (such as your phone). Turn Bluetooth off and then on again on your audio player device. Clear all previous pairing records on your audio player device. Restart the speaker, then try pairing it again with your audio player device or Alexa. Uninstall and reinstall the Alexa app. These steps may help resolve issues related to Bluetooth cache or pairing problems.

  Answered 3 months ago by Soundcore Team

  
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Q: QuestionWhat is the battery life of the speaker?

Asked 3 months ago by Fresh808.

• A:Answer The Soundcore Motion X500 Bluetooth Speaker has a battery that supports up to 12 hours of playtime. This playtime is measured at 50% volume and with the BassUp feature turned off. However, the actual battery life may vary depending on factors such as volume level, content type, and custom EQ settings. Additionally, it takes around 5 hours to fully charge using a certified 5V/3A (15W) wall charger.

  Answered 3 months ago by Soundcore Team

  
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Q: QuestionCan this be paired with a soundcore flare speaker?

Asked 4 months ago by StarshipTrooper.

• A:Answer The Soundcore Motion X500 cannot pair directly with other speaker models, such as a Soundcore Flare speaker. The Motion X500 can only pair with another Motion X500 speaker for stereo sound via True Wireless Stereo (TWS). Stereo pairing is typically possible only between two identical speakers at the same time. If you'd like to create a stereo setup, ensure you are using two of the same model speakers.

  Answered 4 months ago by Soundcore Team

  
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