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  • QuestionDo these headphones support the function of aptX low latency?

    Asked by tomjet.

    • Answer The information provided does not mention whether the Soundcore Q20i True Wireless Noise Canceling Over-the-Ear Headphones support aptX Low Latency. Based on the details provided, this feature is not explicitly listed among the headphone specifications or functionalities.

      Answered by Soundcore Team

  • QuestionWhat is the sound reduction on a plane when using noise cancelling mode

    Asked by Sh.

    • Answer The Soundcore Q20i headphones' noise cancellation is primarily designed to eliminate low-frequency noises, such as the roar of airplane engines, but it does not provide complete silence. Human voices and certain higher-frequency sounds may still be audible. This feature helps reduce environmental noise effectively, particularly in situations like planes, improving your listening experience but not completely isolating all sounds. For the best noise cancellation experience, ensure that you are wearing the headphones correctly and activate the "Active Noise Cancellation" mode to optimize their performance.

      Answered by Soundcore Team

  • QuestionWhat is the weight of the headphone?

    Asked by jucama.

    • Answer 0.57 Pounds

      Answered by Soundcore Team

  • QuestionCan I answer the phone through the headphones?

    Asked by Tom.

    • Answer Yes you can. The headphones sound clear and have a mic. The center button on the headphones answers and hangs up the call.

      Answered by Anonymous

  • QuestionDo they work on IPhone

    Asked by Anonymous.

    • Answer Yes, via Bluetooth. There is also an app to configure sound settings. But it does not have to be installed to use them with an IOS device.

      Answered by Matt

  • QuestionIs this headphone can connect in an airplane phone jack

    Asked by Noel.

    • Answer Thanks for your interest in our products. Yes, Q20i will come along with an aux cable, which allows you to connect them in a jack. Please feel free to contact us via [email protected] with your order information and problems. We will always be more than happy to help you.

      Answered by Soundcore Team

  • QuestionDo these headphones have a built in microphone?

    Asked by Anonymous.

    • Answer Thanks for the message. Yes, Q20i has a built-in microphone. Please feel free to contact us via [email protected] if there is anything we can help you with.

      Answered by Soundcore Team

  • QuestionI play flute and the high pitches are annoying and causing headaches. Can I just reduce the noise but not cancel so much that I can’t hear the other people?

    Asked by Lolo.

    • Answer The Soundcore Q20i's noise cancellation mode primarily targets low-frequency noises (e.g., engines, air conditioning sounds) and may not completely eliminate all noises, such as human voices. This means that while you can effectively reduce some annoying sounds, like high-pitched flute notes, you will still hear the surrounding environment to some extent. The Q20i also features a transparency mode, which allows in natural external sound. However, it does not amplify the surrounding sounds, so playing music at higher volumes might overshadow external noise. You can adjust the music volume or pause it to better hear other people while in transparency mode. Based on your use case, using transparency mode and adjusting the music volume might help reduce the noise to a desired level without isolating you entirely from your environment.

      Answered by Soundcore Team

  • QuestionAre these compatible with samsung android phones? Can they be used while operating loud machinery such as a lawnmower?

    Asked by Becc.

    • Answer Yes, the Soundcore Life Q20i headphones are compatible with Samsung Android phones. They support Bluetooth pairing with Android devices, and you can use them seamlessly with your Samsung phone. In regard to using the headphones while operating loud machinery, such as a lawnmower, the headphones feature Active Noise Cancellation (ANC), which can effectively reduce low and mid-frequency noises like engine sounds. This feature should make it easier to focus on your audio content or enjoy relative silence even in such noisy environments. Ensure the headphones are positioned correctly to achieve the best noise cancellation effect.

      Answered by Soundcore Team

  • QuestionCan I pair with my smart TV?

    Asked by Rich.

    • Answer I'm unable to access detailed information at the moment, but typically, Bluetooth headphones like the Soundcore Q20i should be able to pair with most smart TVs that support Bluetooth connectivity. Please ensure your TV has Bluetooth functionality and follow the pairing instructions for both the headphones and TV.

      Answered by Soundcore Team

  • QuestionWhat’s in the box included?

    Asked by Anonymous.

    • Answer Based on the standard packaging for the Soundcore Q20i, here is what is typically included in the box: • Soundcore Q20i Over-Ear Headphones • Carrying Case (for storage and travel) • USB-C Charging Cable • 3.5mm Audio Cable (for wired listening) • User Manual & Warranty Information For the most precise and up-to-date list, please check the "What's Included" section on the Best Buy product page or the packaging itself, as contents can occasionally vary.

      Answered by Soundcore Team

  • QuestionAre these headphones true wireless

    Asked by Obee0124.

    • Answer Yes

      Answered by GlennR

  • QuestionAre they true wireless

    Asked by Anonymous.

    • Answer yes, no wire required

      Answered by AmoneeJ

  • QuestionIs it possible to just use the noise cancelation feature without listening to music at the same time?

    Asked by Noisecancellatiom.

    • Answer Absolutely. These are 300 dollar phones for under 100.

      Answered by DavidS

  • QuestionI’ve followed instructions to turn off mono and set the balance to the center but didn’t fix the sound. What else can I do?

    Asked by 11111.

    • Answer Based on the knowledge retrieved, here are some steps you can try to fix the sound issue with your Soundcore Q20i headphones when the balance is already set to the center: Clean the Hardware: Remove the ear tips from the headphones and gently clean the metal filter mesh. Use a Q-tip with a small amount of rubbing alcohol to clean the surfaces. Make sure the cleaning is thorough, as debris or dirt can affect sound quality. Reset the Headphones: Perform a reset by following these steps: Place the earbuds into their charging case and ensure the case remains open. Hold the button on the back of the charging case for 10 seconds until the LED flashes white rapidly three times, signaling that the reset is successful. Test on a Different Device: If possible, pair the headphones to a different Bluetooth device to determine if the problem is device-specific. Recheck the Audio Source: Ensure that the audio source (e.g., music, app) you’re using has clear and balanced audio so that no distortion is coming from the source itself. Customize EQ Settings: Use the Soundcore app to set or adjust the equalizer (EQ) to fine-tune the sound per your preference. By following these tips, you should be able to improve your headphones’ sound. Make sure to test after completing each step. If the issue still persists, you may need to explore other solutions.

      Answered by Soundcore Team

  • QuestionHow do you pair this earphones with your phone?

    Asked by Dede.

    • Answer Here are the steps to pair your Soundcore Q20i Over-Ear Headphones with your phone: Initial Pairing: If this is the first time pairing the headphones, press and hold the "power on" button for 5 seconds while the headphones are off. This will activate pairing mode. Reconnections: If the headphones were previously paired with your phone, press and hold the "power on" button for 1-3 seconds until you hear the boot-up tone. The headphones will automatically attempt to reconnect to the last paired device. If reconnection fails after 5 seconds, the headphones will re-enter pairing mode. Pairing with a New Device: If the headphones are already paired with a device and you want to connect them to another, manually disconnect the current connection from the Bluetooth settings on the phone. The headphones will then automatically enter pairing mode, allowing you to pair them with a new device. Connecting to Multiple Devices: To connect to a second device while staying connected to the first, double-click the switch button. This puts the headphones back into pairing mode for connecting to the second device. Also, when pairing, you can locate the device name in your phone's Bluetooth list and select to complete the connection. Once the pairing is successful, the blue light on the headphones will flash slowly.

      Answered by Soundcore Team

  • QuestionIf im listening to music on moderate volume can outside people hear my music like some other brands?

    Asked by Rainn.

    • Answer Absolutely not. Supreme accordance, in all areas.

      Answered by DavidS

  • Questiondo these block out snoring noises from spouses?

    Asked by Pam.

    • Answer They block out nearly everything when NS is on. They're quite amazing.

      Answered by DavidS

  • QuestionDoes it work with ps5 ?

    Asked by Anonymous.

    • Answer Yes.

      Answered by Kingleo31

  • QuestionCan you replace the ear padding. It’s staring to tear and show the foam stuff inside

    Asked by Alana.

    • Answer Unfortunately, the provided knowledge base does not specify instructions or policies regarding replacing the ear padding of Soundcore Q20i True Wireless Noise Canceling Over-the-Ear Headphones. Typically, such replacements are not mentioned as part of regular maintenance or support for the headphones. You may consider checking third-party options for compatible ear pads if necessary. If you'd like other assistance related to your headphones, feel free to ask!

      Answered by Soundcore Team