Questions & Answers

Q: QuestionCan kids imagine battles with this Star Wars toy?

• A:Answer Yes, kids can imagine battles with figures from Star Wars The Black Series.

Q: QuestionWhat is the name of this Star Wars product?

• A:Answer The product is called The Black Series Credit Collection Heavy Infantry Mandalorian.

Q: QuestionIs this product battery powered?

• A:Answer No, this product is not battery powered.

Q: QuestionWhat is the recommended minimum age for this toy?

• A:Answer The recommended minimum age for this toy is four years.

Q: QuestionIs there a reason this item is not orderable? Is this an EBay exclusive falsely labeled as “only at Best Buy”?

Asked 5 years ago by Scalper.

• A:Answer Yes, this is what happens when a company won't put any effort forward for improved inventory management, website bot protection, or general customer satisfaction. They would rather make commercials and emails about how hard they are working for their customers and then put no effort behind the statements. Shocker that their company revenue has had issues.

  Answered 5 years ago by CommonSense

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Q: QuestionWill Entertainment Earth also get this? They had to fill my order last time when you didn't fill it for me as expected. Hasbro must believe in your ineptitude but that's not really a surprise.

Asked 5 years ago by Curious.

• A:Answer It’s my understanding from Hasbro Pulse that the only store that it’s allowed to be sold in on a regular market price is Best Buy. And I’m talking about Star Wars the credit collection have the Mandalorian. You cannot get this product anywhere else except for Best Buy at regular price. There’s always the third market well you’ll pay higher but if you’re wanting to pay retail Best Buy is the only place you can do it. I’ve had great experiences at Best Buy. If something ever happens or I have a question oh I doIt’s called them and they figured it out for me. These figures are sought off by collectors and not necessarily for children buying them. Don’t get me wrong children want them and play with them but the majority the people buying it online are collectors wanting it in the pristine mint condition box. Have any issues just call them directly.

  Answered 5 years ago by SteveHelton

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Q: QuestionHow is it "not avaiable for the delivery method requested" when there is ONLY ONE METHOD, shipping? This is when it's not adding to the cart and then telling me it's "out of stock."

Asked 5 years ago by Anonymous.

Q: QuestionPlace an Order for this item, which was confirmed, then immediately cancelled. No explanation as to why it was cancelled. When can I preorder this item?

Asked 5 years ago by Anonymous.

• A:Answer Now you can!

  Answered 5 years ago by Anonymous

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Q: QuestionI second all these ^ , but what I'd really like to know is: this is a PREORDER, we the fans are providing you with numbers you would need to ORDER and therefore, have available to ship, leaving you with no overstock or unsold product. how is it SOLD OUT!!

Asked 5 years ago by NeedAnswers.

• A:Answer Hasbro pause gives an allotment to Best Buy on how many figures they can take for pre-orders and then they give them an allotment to put them in their stores. It’s really not a Best Buy issue as it is a Hasbro Pulse issue. I would contact Hasbro Pulse. I have in the past and they’ve had great customer service. But again this is an a Best Buy deal this is how Hasbro pause does with pre-orders. So another words Best Buy knows exactly how many they can sell for pre-orders and exactly how many are going to each store depending on the volume of sales at the store does will determine how many they get. I hope this helps.

  Answered 5 years ago by SteveHelton

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Q: QuestionWhen does the preorder start?

Asked 5 years ago by Anonymous.

Q: Questionwill these be coming back in stock to order

Asked 5 years ago by jim.

• A:Answer I’m sure it’ll come back in stick if you wait for some feedback from the store or online app

  Answered 5 years ago by Marvel

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Q: QuestionWhen is this going to be available for purchase? Was able to add to cart a couple times, but checkout was denied for the following reason: "unable to ship"?

Asked 5 years ago by TJwasHere.

Q: QuestionIs there anyway of carrying more than 4 cases of 6 per on exclusives? Also bots and scalpers are so awesome - great addition to the community and really helps build the excitement for each line moving forward.

Asked 5 years ago by Notascalperorbot.

Q: QuestionWhen can I preorder this?

Asked 5 years ago by Matt.

Q: QuestionWill there be preorders for this figure? Or will there be a release date?

Asked 5 years ago by Pg13.

Q: QuestionHello, When will this figure be available for preorder? A time or a date would be helpful. Thanks

Asked 5 years ago by Spoon.

Q: QuestionStar Wars The Black Series Credit Collection Heavy Infantry Mandalorian Do you have any way for me have my email attached to this item when becoming available and I have chance to placed an order Many thanks

Asked 5 years ago by Tonyneto.

Q: QuestionWhen will these be available...? :)

Asked 5 years ago by GrampaWookiee.

Q: QuestionWhen will this be for sale? It was supposed to go live at 4pm EST today, but i have been refreshing all day and it comes in and out. Checkout never works. It has been glitchy all day. Very frustrating.

Asked 5 years ago by Tom.