Questions & Answers

Q: QuestionI just purchased this device today and the light was working at first while I was charging the battery for the tripod then it just shut off. I tried turning the light back on but it’s not working. Does that mean it just needs to be charged more??

Asked 3 years ago by Anonymous.

• A:Answer I think it has to be plug all the time.

  Answered 3 years ago by SaulVerified Purchase

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Q: QuestionI bought a 12" Sunpak ring light. At first it paired with my iPhone 11, but now it won't. How can I make it pair properly?

Asked 3 years ago by James.

Q: QuestionI lost the remote, can it be turned on with an app? Or phone?

Asked 4 years ago by Jay.

Q: QuestionWhere can I buy another power cord ?

Asked 4 years ago by Jo.

• A:Answer Amazon

  Answered 1 year ago by JaimeGVerified Purchase

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Q: QuestionCan we take Picture with remote?

Asked 4 years ago by Amarjeet.

• A:Answer No you can only take the picture with the device

  Answered 4 years ago by LynnGVerified Purchase

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Q: QuestionCan the part holding the phone be swiveled to a vertical stance?

Asked 4 years ago by Whoa.

• A:Answer Yes. Great lighting for Zoom or internet video auditions. Great color control and easily adaptable

  Answered 4 years ago by rippedoffVerified Purchase

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Q: QuestionIs the sunpack ringlight rechargeable?

Asked 4 years ago by Stella.

• A:Answer No - it has to be plugged in.

  Answered 4 years ago by DhoomDishoom

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Q: QuestionWhen I turn the unit off, the light dims, but doesn't power off completely. The unit is plugged directly into the USB port of a power strip. How do I get the unit to completely power off?

Asked 4 years ago by Anonymous.

• A:Answer Either unplug it or press the power button

  Answered 4 years ago by NadiaVerified Purchase

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Q: QuestionWhat is the range of distance between the video light and the face of the user? (How close to user must light be positioned?)

Asked 4 years ago by Leedines.

• A:Answer Less than a 1 meter

  Answered 4 years ago by MacbeatVerified Purchase

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Q: Questionwhen the remote is paired with my iPhone and the iPhone is in photo mode... I click the remote (IOS) button and it puts the iPhone camera in video mode and takes a video clip NOT a photo. How can I fix that?

Asked 5 years ago by Simplicity.

Q: QuestionWill the remote work if you are doing F/B Live Feed?

Asked 5 years ago by Anonymous.

Q: QuestionWhen I plug up my ring light, it keeps powering on and off. It flickers the light. It will not stay on. It won’t stop flickering

Asked 5 years ago by Shawn.

Q: QuestionIs it bivolt ?

Asked 5 years ago by Mello.

Q: QuestionI have a sunpak 19 inch bi color led ring light kit. I need to replace the tripod. Is their a compatible replacement available or will I have to buy an entire set again?

Asked 5 years ago by SLM.

Q: QuestionHow do I mount my camera onto the ring light? I vlog and I also do beauty videos on YouTube but I’m having trouble with my set up. Please somebody help me!

Asked 5 years ago by Anonymous.

• A:Answer It is not designed to hold a camera. The bendy arm that will hold a cell phone screws in to the ring light.

  Answered 5 years ago by Gaffer

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Q: Questionabout how many watts would you say the output is?

Asked 5 years ago by lightguy.

Q: QuestionWhy won’t the light stay on continuously? It turns off after a few minutes.

Asked 5 years ago by Layton.

• A:Answer Your USB power source isn't delivering enough juice to keep it lit. Use a separate power source or one with more power.

  Answered 5 years ago by MichaelBVerified Purchase

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Q: QuestionDo I have to order this online? Or, is it possible for me to go to the store and purchase this product?

Asked 5 years ago by sundrop.

• A:Answer Mine was available in store.

  Answered 5 years ago by BJohnVerified Purchase

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Q: QuestionWhat size iPhones does it fit?

Asked 5 years ago by Mel.

• A:Answer It just holds my iPhone Xs Max. But not when it is in my Otter Box case.

  Answered 5 years ago by Gaffer

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