“I am having a horrible time with your customer service. My emails and calls never get returned. I have the model SWDVK-85680W4RL-US. I just installed it, and one of the cameras goes to black and white only mode at night. There is plenty of ambient light.”
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Hello Ken. We are sorry to hear about your recent experience with our support team. Please know you can reach our support team by visiting our support page. If you need further assistance, please visit our support page. https://support.swann.com/s/ For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below. USA/Candaa: 1800 627 2799 Australia: 1800 788 210 United Kingdom: 0808 168 9031 Please le us know if we can further assist you. LV-Swann Team
Sorry, there was a problem. Please try again later.Contact Swann at their website they are very helpful.
Sorry, there was a problem. Please try again later.The Swann security systems were listed as clearance products. However, I bought the kit with four cameras. The cameras, unfortunately, cannot be positioned for good views. They are mechanically locked on the mounting stands. This problem could expose the light sensor or imager to an unexpected light level. Black and white mode represents night vision. Your camera works, but it could be seeing shadow or limited light frequencies. Important: Label everything, and install ferrite cores on the camera and power pack cables. In addition, try to power the system through a UPS with brownout and surge protection. (The APC brand works great.) Treat it as a computer that needs to reliably run 24/7.
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