Questions & Answers

Q: QuestionDoes this security system offer night vision?

• A:Answer Yes, the cameras have color night vision with a distance of up to 130 feet.

Q: QuestionWhat is the maximum range for motion detection with this security system?

• A:Answer The motion detection range for this security system is 30 feet.

Q: QuestionWhat type of storage does this security system use for recordings?

• A:Answer This security system uses a microSD card for storing recordings.

Q: QuestionCan I view the security footage on a TV, and is an internet connection required?

• A:Answer You can connect the system to a TV via HDMI and view footage even without an internet connection.

Q: QuestionDoes the system support two-way audio communication?

• A:Answer Yes, the security system supports two-way audio communication.

Q: QuestionCan I see the camera when it's not recording? How many cameras can be connected?

Asked 5 months ago by Jcv2.

• A:Answer Hi Jcv2. Yes, absolutely. You can view your cameras at any time either through your phone or via a monitor connected to the hub. The hub supports up to 8 cameras. -SD, Swann Team

  Answered 5 months ago by Swann

  
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Q: QuestionHow long does the video stay stored?

Asked 5 days ago by regret.

• A:Answer Thank you for your inquiry, Peter. This system includes a 64GB SD card, and how long the video stays stored depends on how quickly that card fills. The storage duration varies based on factors such as: How much motion is detected (more motion = more recordings = faster storage usage) Recording resolution To extend how many days of video are stored, you can lower the video resolution or increase the storage capacity since the system supports up to 5TB HDD or 512GB MicroSD card. Mary – Swann Team

  Answered 4 days ago by Swann

  
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Q: QuestionI want to get an extra camera for this system but can't find the product number. At Best Buy they could only find a wired camera but I need another battery powered camera. Can I get a product number for an extra camera?

Asked 2 weeks ago by MiultiCamera.

• A:Answer Thank you for your inquiry. The camera model is Swann NVW-AS4KCAM. Mary - Swann Team

  Answered 1 week ago by Swann

  
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Q: QuestionIs there a solar option for charging the battery on this model?

Asked 3 weeks ago by Netta.

• A:Answer Hi Netta. Yes. The compatible solar panel option is the Swann SWIFI‑SOLAR4. Mary - Swann Team

  Answered 3 weeks ago by Swann

  
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Q: QuestionCan you add cameras to the system? If so, how many?

Asked 4 months ago by Stevo.

• A:Answer Hi Stevo. Yes, you can. This is an 8-channel system, so you can connect up to 8 cameras in total.

  Answered 4 months ago by Swann

  
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Q: QuestionWhat is the warranty on this system

Asked 9 months ago by phil.

• A:Answer Hi Phil. All Swann products purchased from January 2024 onwards come with a 2-year warranty. -SD, Swann Team

  Answered 9 months ago by Swann

  
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Q: QuestionAre the cameras always running or only when it senses motion?

Asked 9 months ago by Rfarms.

• A:Answer Thanks for your question. These are battery powered cameras so they will only wakeup and record when they detect motion. If you're looking for something that can record 24/7 then you would need cameras that have a permanent power source such as Swann's DVR or NVR wired systems. -SD, Swann Team

  Answered 9 months ago by Swann

  
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Q: QuestionSo 3 batteries are provided but three are needed so how do you swap batteries without down time?! Unless you have an option to buy more? I’m assuming these are rechargeable?

Asked 10 months ago by HyeGal.

• A:Answer Hello HyeGal. This system includes a spare battery that charges in the back of the hub (see 10th photo for visual). When a camera runs out of power you can simply swap it over for seamless security. Additional batteries are available under code SONVW-600BATT. Hope this helps. LV - Swann Team

  Answered 10 months ago by Swann

  
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Q: QuestionHow far out will they pick up

Asked 11 months ago by Anonymous.

• A:Answer Thanks for your question. The cameras are battery powered and rely on a PIR (Passive Infrared) sensor to detect motion. PIR sensors typically work up to around 26 feet away from the camera, and detect more reliably if the person is walking across or at an angle to the camera rather than directly towards it. Hope that helps. -SD Swann Team

  Answered 11 months ago by Swann

  
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Q: QuestionCan I use this without a monthly plan

Asked 1 year ago by Gottagetit.

• A:Answer Yes.

  Answered 1 year ago by KristiCVerified Purchase

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Q: QuestionIs the video footage stored on this system inside the home? It says local storage in description and need clarification on what that means.

Asked 1 year ago by Todd.

• A:Answer Yes. It comes with a nvr abd HD. You need TV hooked up to base so you can utilize storage fully

  Answered 1 year ago by KristiCVerified Purchase

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Q: QuestionDoes it require WiFi

Asked 1 year ago by Anonymous.

• A:Answer The cameras do. So yes it needs good WIFI

  Answered 1 year ago by KristiCVerified Purchase

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