“What the heck was wrong with the queue? I waited over an hour and then it was sold out. Why wasn't I able to get to order at all within that time? Is there going to be any additional preorder windows before launch? How come ebay scalpers get preference?”
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Their queue system has always been plagued with problems. For an individual who has one browser window open or phone app it will just be the luck of the draw. You would have better chances by doing what the bots/scalpers do - Open up a ton of different sessions and jamming the queue until one of your windows gets through. Once through you just verify your account and then you get 10 minutes to put in your payment information. Instead of designing a system that caters to verified established customers with prior purchases you have to battle the bots. If you can beat them at their game then join them. Good luck!
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