“I bought this 2 months ago for my IPad Pro, 4th Gen, 11 in. The magnetic strip isn’t closing, it doesn’t go to sleep or even turn off the screen. The box says auto sleep/auto wake, and the auto wake is good, since it never goes to sleep!”
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I called customer service as suggested below, and she told me that none of their cases like this have the automated sleep feature. She said that they may have it in future cases, but that there is nothing she could do about my case. Even when I told her about the magnetic flap not closing, she kept saying that she was sorry, but there was nothing she could do. So, I’m out $60 for a case that the box clearly stated that it had the auto sleep function. Which is one of the reasons I bought this case.
Sorry, there was a problem. Please try again later.I called customer service, as suggested, and was informed that none of their cases like the Versa Vue have the automatic sleep function. She said that maybe in the future they might have one that has the sleep function. She said that as far as the magnetic closing problem, there was nothing they could do, it was over 90 days.
Sorry, there was a problem. Please try again later.My case puts the iPad to sleep upon closing. Magnet functions properly and is minimally hard to align with the magnets in the case
Sorry, there was a problem. Please try again later.Sometimes new iPads have to be set up to allow the sleep/wake function please check the iPad settings to be sure this is set up. If it is still not working please reach out to our customer support team they would be happy to look into it. They can be reached at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST.
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