“I'm seeing faint horizontal lines on the screen when viewing movies and television shows on this TV. Is this normal, as in is this just a thing with 4K QLED technology? Or is something wrong with my screen? Thanks”
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I don’t see those lines. How are you connected to the internet and what’s your bandwidth and traffic demand by competing devices. What speed router are you running? Try connect via Ethernet (hardwired) to see if it goes away. Maybe you aren’t getting full resolution if it’s starved for thruput from the router and or wifi and is reducing resolution. Maybe TCL tech can detail it for you
Sorry, there was a problem. Please try again later.We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at [email protected] with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible. Thank you, TCL Customer Support
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