Questions & Answers
- Model:
- 65A300W
- |
- SKU:
- 6590123
Highly rated by customers for: Picture Quality, Wall Mount, Design
$999.99Your price for this item is $999.99
Comp. Value: $1,299.99
The comparable value price is $1,299.99
Page Showing 41-53 of 53 questions
Q: QuestionWill the mounting people mount the tv on a fiireplacs? The service says “regular frame wall”
Asked by Fireplacemounting.
- A:Answer For inquiries concerning installation services, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps! Thank you, TCL Customer Support
Answered by TCLExpert

Q: QuestionCan geek squad install these tv's flush? do you need a recessed outlet pre-ready/installed in order to hide all the wires?
Asked by naah.
- A:Answer For inquiries concerning installation services, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps! Thank you, TCL Customer Support
Answered by TCLExpert

Q: QuestionOur new TCL NTX Frame TV is said to come with edge lighting as displayed in the store. We cannot find this feature on our TV. Where is it please? We went to settings, picture and there’s no option for this.
Asked by TamTam.
- A:Answer In order for us to better assist, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support
Answered by TCLExpert

Q: Questionwhen will more of the tv stands be available at best buy: www.bestbuy.com/site/nxtframe-tv-movable-floor-stand-for-55-85-tcl-nxtframe-tvs-with-magnetic-decorative-cover-white/6602848.p?skuId=6602848
Asked by NxtframeTvNeedsAStand.
- A:Answer I've looked everywhere, from amazon to ebay to offer up, and even on the TCL web site itself. They're not available anywhere. Even when you check on user forums, no one can find these table stands anymore and the local best buys have no idea when they will be in stock. Also, these TVs state NOT VESA-compatible, so you can't use other table top stands. What you're sent to is the moving stand, which is $499, almost as much as the TV itself. Maybe TCL expected everyone to wall-mount, so they didn't manufacture enough table stands. So if you are not wall-mounting this TV, I'd pass on this TV.
Answered by Anonymous
Q: QuestionWhere can I purchase the legs or table stand?
Asked by Nick.
- A:Answer The official base stand can be found at www.bestbuy.com/site/nxtframe-tv-movable-floor-stand-for-55-85-tcl-nxtframe-tvs-with-magnetic-decorative-cover-white/6602848.p?skuId=6602848. Hope this helps! Thank you, TCL Customer Support
Answered by TCLExpert
Q: QuestionIs there a way to purchase a base? I thought it had a base included. I plan to get it mounted but need an interim solution. Thank you
Asked by Anonymous.
- A:Answer The official base stand can be found at www.bestbuy.com/site/nxtframe-tv-movable-floor-stand-for-55-85-tcl-nxtframe-tvs-with-magnetic-decorative-cover-white/6602848.p?skuId=6602848. Hope this helps! Thank you, TCL Customer Support
Answered by TCLExpert

Q: QuestionDoes it come with free art or do I need to subscribe for a monthly art service like the Samsung frame?
Asked by Laynee.
- A:Answer Definitely! In addition to tons of curated artworks from across the world, TCL has an amazing AI art function that can create nearly limitless personalized works of art using just your voice. Hope this helps! Thank you, TCL Customer Support
Answered by TCLExpert

Q: QuestionCan you hang/mount this frame TV on a stone fireplace?
Asked by naah.
- A:Answer It is not recommended to mount a TV above a fireplace. This precaution is given due to the fact that if a fireplace is used it will put off heat, and possibly smoke. This may cause damage to the TV if it is mounted directly above a fireplace. Additionally, in our quick start manual under 'Important Safety Instructions' we caution against installing our products near any heat sources like radiators, stoves, heat registers, etc. In order to maintain safety we caution against mounting at this location. For further assistance, you would want to consult an installation expert. Hope this helps! Thank you, TCL Customer support
Answered by TCLExpert

Q: QuestionAre there different color options for the frame? If so where can I find them?
Asked by Bryan.
- A:Answer The TV bezel is white and the birch snap on frame (magnetic) is included in the box. Hope this helps! Thank you, TCL Customer Support
Answered by TCLExpert

Q: Questionwhat is the part # for the wall mount or stands?
Asked by vargfamily.
- A:Answer This TV comes with a flush wall mount. The official base stand can be found at www.bestbuy.com/site/nxtframe-tv-movable-floor-stand-for-55-85-tcl-nxtframe-tvs-with-magnetic-decorative-cover-white/6602848.p?skuId=6602848. Hope this helps! Thank you, TCL Customer Support
Answered by TCLExpert

Q: QuestionWhen and or where can we get different frames for this tv?
Asked by JD.
- A:Answer Frames on Etsy are all for the Samsung Frame product. I cannot find any for the TCL NXT series. Very disappointing that TCL isn't being more proactive with this.
Answered by AVBobby54
Q: QuestionIs there a way to keep art mode on the tv when it is off?
Asked by Anonymous.
- A:Answer I have finally figured this out. You have to turn off ambient mode. Follow the steps in this YouTube video to do so. https://youtu.be/X1HlofX1Z34?si=ADGqRZi__4TTVtxk
Answered by dardo
Q: QuestionIs the power cord flat so that the tv may be plugged into an outlet and still mount flat to the wall?
Asked by Anonymous.
- A:Answer Its tucked into a cutout in the back of the tv so it still mounts flat with the included flush mount as well as any other cables being ran (hdmi, optical etc).
Answered by Skoorb
Page 3, Showing 41-53 of 53 questions
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