Questions & Answers

Q: QuestionWhich smart TV platform does this TV use?

• A:Answer This TV uses the Google TV smart platform.

Q: QuestionHow many HDMI inputs does this TV have?

• A:Answer This TV has four HDMI inputs.

Q: QuestionDoes this TV support HDR content?

• A:Answer Yes, this TV supports HDR content and is compatible with Dolby Vision, HDR10+, HDR10, and HLG formats.

Q: QuestionWhat is the refresh rate of this TV?

• A:Answer This TV has a 120Hz panel refresh rate, with a variable refresh rate up to 144Hz.

Q: QuestionWhat is the resolution of this TCL TV?

• A:Answer This TCL TV has a 4K Ultra HD resolution (2160p).

Q: QuestionCan I control this TV with my voice?

• A:Answer Yes, you can control the TV using your voice with Amazon Alexa, Google Assistant, or Apple HomeKit.

Q: QuestionWhat type of display panel does this TCL TV use?

• A:Answer This TCL TV uses a QLED display panel.

Q: QuestionDoes this 85” TV support native 120Hz at 4K resolution? Planning on using an Xbox Series X, I just wanted to make sure it natively can support 120Hz at 4K, and that the 120Hz isn’t just only for 1080p or other resolutions besides 4K.

Asked 1 year ago by Grant.

• A:Answer This TV supports powerful new HDMI features, including eARC, Variable Refresh Rate, Game Accelerator 240, etc. HDMI 1 is capable of 4K/144Hz and HDMI 2 is capable of 4K/120Hz. Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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Q: QuestionMy TV stand is 27.5X19. Will this TV fit on it?

Asked 1 year ago by DDT.

• A:Answer The 85 inch model has two feet placement options, the wide placement and a narrow placement. For the 85 inch, the two placements would be 59.6 inches wide for the traditional position and 29.9 inches wide for the narrow position. The feet depth is 14.72 inches. Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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Q: QuestionOPTICAL CONNECTIVITY FOR SOUND BAR DOES IT HAVE

Asked 1 year ago by tv24MAN.

• A:Answer Yes you can but the amazing sound it already has will astonish you. The sound is amazing. We bought a sound bar when we bought the tv and returned it the next day after hear the sound system the tv already has built in. You will be surprised at the clarity.

  Answered 1 year ago by NancyB1963

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Q: QuestionDoes it come with any warranty?

Asked 1 year ago by Anonymous.

• A:Answer All new TCL TVs come with a standard one-year manufacturer's warranty. You can visit https://www.tcl.com/us/en/warranty/tv-warranty for more specific warranty questions. Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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Q: QuestionI have the TCL Q85 TV. I know it has PIP. Can I watch a streaming service and on the other screen be connected to a PC through HDMI?

Asked 1 year ago by Buzz.

• A:Answer This TV does not support picture in picture to view multiple content sources at once. You cannot view an input and a streaming app simultaneously. Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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Q: QuestionDoes this TV work with a smart phone as a remote?

Asked 1 year ago by Hrea.

• A:Answer You can download the Google TV app on your phone to use as a remote. Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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Q: QuestionIs it a Roku tv?

Asked 6 days ago by Roku.

• A:Answer This TCL TV features a Google TV operating system with access to 5,000+ apps with over 500,000 TV shows and movies available through the App Store. Hope this helps! Thank you, TCL Customer Support

  Answered 6 days ago by TCLExpert

  
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Q: Questionwill they haul my old tv

Asked 1 month ago by Anonymous.

• A:Answer For inquiries concerning delivery or haul-away services, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps! Thank you, TCL Customer Support

  Answered 1 month ago by TCLExpert

  
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Q: QuestionWhat is the response time in milliseconds?

Asked 1 month ago by Ryan.

• A:Answer You can visit us.tcl.com/products/tcl-85-q-class-4k-uhd-hdr-qled-smart-tv-with-google-tv-85q651g to see all of the currently published specs for this TV. This 85Q651G TV supports powerful new HDMI features, including eARC, Variable Refresh Rate, Game Accelerator 240, etc. HDMI 1 is capable of 4K/144Hz and HDMI 2 is capable of 4K/120Hz. Hope this helps! Thank you, TCL Customer Support

  Answered 1 month ago by TCLExpert

  
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Q: QuestionThe Best Buy salesperson told me this has a cheap processor and watching sports on this TV will be choppy - like watching a game on a computer that does not have a good quality video card. Can you please comment?

Asked 2 months ago by BrianH.

• A:Answer This 85 inch TV does feature a 120Hz refresh rate and Motion Rate 480 with MEMC Frame Insertion which combines multiple motion enhancement technologies for best-in-class motion clarity. Hope this helps! Thank you, TCL Customer Support

  Answered 2 months ago by TCLExpert

  
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Q: QuestionIs the power cord detachable and if so, what type of plug does it use?

Asked 2 months ago by Anonymous.

• A:Answer The power cord is indeed detachable. It uses a standard wall plug. Hope this helps! Thank you, TCL Customer Support

  Answered 2 months ago by TCLExpert

  
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Q: QuestionMy TCL screen will not show I can hear but no picture. I have unplugged everything I could find to unplug.

Asked 3 months ago by Anonymous.

• A:Answer In order for us to better assist, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support

  Answered 3 months ago by TCLExpert

  
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